Duty Manager (Front Office)

• Responsible for the smooth operation of the hotel
• To be fully aware of the hotel’s emergency procedures with regard to safety of guests and employees
• Responsible for handling requests and complaints from guests
• Ensure that all employees are constantly updated on accurate hotel information
• To ensure the front of the Hotel is clean and tidy
• Be aware of all happenings in the hotel

Job requirements:

• Certificate / Diploma in Hospitality Management / Hotel Catering with 3 years' experience inclusive of 2 years' experience as Front Office Supervisor / Guest Service Assistant OR
• SPM holder with 4 years' experience inclusive of 2 years' experience as Front Office Supervisor / Guest Service Assistant
• Excellent interpersonal and communication skills (both written and oral).
• Good working knowledge of computer software applications.
• Strong leadership and organizing skills.