Duty Manager – Front Office

Duty Manager – Front Office

Job Summary

Hotel Galaxy Karachi is seeking a professional, experienced, and customer-focused Duty Manager – Front Office (Male) to join our Front Office team.

The ideal candidate should have strong experience in hotel front desk operations, team supervision, guest handling, and shift management. The candidate must be capable of independently managing Front Office operations during assigned shifts while maintaining high standards of guest service and hotel SOPs.

Requirements

• Male candidate
• Bachelor's degree in Hospitality Management, Hotel Management, Business Administration, or a related field preferred
• Minimum 3 years of Front Office experience in a 3-star to 4-star hotel
• Previous experience in a supervisory/managerial Front Office position is mandatory
• Strong knowledge of Front Office operations, including check-in, check-out, reservations, room allocation, and guest handling
• Experience in supervising and managing Front Office staff
• Excellent communication and interpersonal skills
• Good command of spoken and written English
• Strong guest complaint handling and problem-solving skills
• Ability to work independently and make appropriate decisions during shifts
• Willing to work in three rotational shifts
• Knowledge of MUNSHI PMS will be an added advantage
• Strong knowledge of hotel SOPs and Front Office procedures
• Presentable personality, professional attitude, and leadership skills
• Ability to work effectively under pressure and handle multiple tasks

Key Responsibilities

• Supervise and manage all Front Office operations during the assigned shift
• Ensure smooth and efficient check-in and check-out procedures
• Monitor room availability, room status, and room allocations
• Handle guest complaints, special requests, and service recovery professionally
• Ensure high standards of guest satisfaction and service throughout the shift
• Supervise, guide, and coordinate Front Office team members
• Conduct proper shift briefings and ensure effective shift handovers
• Coordinate with Housekeeping, Reservations, Maintenance, Accounts, Security, and other departments
• Monitor room keys and ensure proper key-control procedures are followed
• Supervise cash handling, billing, settlements, and Front Office financial procedures
• Ensure all guest accounts and transactions are accurate and properly recorded
• Monitor VIP arrivals, departures, special requests, and important guest requirements
• Review and verify daily Front Office reports and documentation
• Ensure all hotel policies, SOPs, and security procedures are strictly followed
• Monitor the reception area and ensure it remains clean, organized, and professionally presented
• Handle operational issues during the shift and escalate matters to management when required
• Ensure proper communication and coordination between shifts
• Monitor staff attendance, grooming, discipline, and service standards
• Assist the Front Office Manager in maintaining departmental standards and achieving operational targets
• Prepare and maintain required Front Office records and reports
• Ensure a professional and welcoming experience for every guest

Job Type

Full-time

Position

Duty Manager – Front Office

How to Apply

Interested candidates who meet the above criteria are invited to send their updated CV to:

[email protected]

Subject: Application for Duty Manager – Front Office

Pay: From Rs45.00 per month

Education:

• Middle School (Preferred)

Experience:

• HOTEL: 3 years (Required)

Work Location: In person