Duty Manager - Front Office

• Supervise daily Front Office operations to ensure service standards, policies, and procedures are consistently adhered to;
• Ensure high standards of guest service and promptly resolve guest complaints or issues;
• Monitor room status, arrivals, departures, and special guest requests;
• Maintain positive and professional relationships with both guests and stakeholders, ensuring a high level of customer satisfaction and team morale;
• Handle emergency situations professionally and in accordance with hotel procedures;
• Ensure the lobby, front entrance, and all external areas within the hotel premises are clean, well-maintained, and presentable at all times;
• Recommend and support continuous improvement initiatives, service enhancements, and innovations to improve operational efficiency, service standards, and guest experience;
• Assist the Front Office Manager in maximising room sales and hotel revenue through effective room inventory management, up-selling, and identification of sales opportunities;
• Carry out any other duties as assigned by Management from time to time.

Job Specification

• Diploma or Bachelor's Degree in Hospitality Management, Hotel Management, or a related field.
• Minimum 2 to 4 years of Front Office experience, including at least 1 year in a supervisory role, preferably in a hotel or hospitality environment.
• Strong leadership, supervisory, and people management skills.
• Excellent customer service, communication, and problem-solving abilities; proficiency in English is required, additional languages are an advantage.
• Ability to work independently and make sound decisions under pressure.
• Strong coordination, organisational, and multitasking skills.
• Pleasant personality with a service-oriented mindset.
• Willingness to work rotating shifts, weekends, and public holidays.
• High level of integrity, responsibility, and commitment.