Duty Manager Front Office

This is an exciting opportunity for someone who thrives in a fast-paced hospitality environment, enjoys leading from the front, and is passionate about delivering exceptional guest experiences

You will have the ability to multitask, think on your feet, have excellent attention to detail with a strong customer focus. A team player with a fantastic attitude and passion for service.

As the Manager on Duty, you will be responsible for overseeing the day-to-day operation of the hotel, ensuring exceptional guest experiences, leading operational departments during your shift, and responding to emergency and escalated situations if required.

Hours: Full-time (40 hours/week, 5 days out of 7).
Shifts: Rotating mix of 7:00 am – 3:30 pm & 2:00 pm – 10:30 pm including weekends.
Availability: Must be available to work weekends and public holidays as part of the roster.

The role....

• Leading hotel operations during your shift, ensuring a seamless guest experience.
• Coordinating with Housekeeping, Food & Beverage, Maintenance, and other departments to ensure smooth operations.
• Monitor reservations, guest preferences, and special requirements to ensure personalized service delivery.
• Assisting with training, coaching, and developing team members.
• Anticipate operational challenges and implement effective solutions to maintain service excellence.

To be successful in this role you will:

• A positive attitude and a commitment to adding value to the guest experience
• Previous experience in a Duty Manager, Assistant Manager, or Front Office leadership role.
• Strong organizational, problem-solving, and decision-making skills.
• Be confident and empathic when dealing with all guests
• Be a team player with excellent communication skills
• Good relationship building skills
• A high standard of personal presentation
• Excellent time management and prioritising skills

Benefits Include:

• F&B & National wide Hotel discounts
• Good pay and regular guaranteed hours.
• Opportunities for promotion & cross training
• Uniform
• Free us of the hotel gym

Only applicants with current long term working visas, permanent residents/citizens of NZ will be considered for this position.

Due to the large amount of applicants only those who make the shortlist will be contacted.