Duty Manager - Full time

Rafferty’s Tavern in Warrnambool is seeking a hands onDuty Manager to join our busy hotel. At Rafferty’s, we pride ourselves on quality food, beverage and customer service and are looking for an experienced hospitality professional to join our team full time. An extra Manager will bring strength to our team whilst we grow.

Reporting to the General Manager, you will have a proven operational knowledge of the day to day operations of Gaming, TAB, and Food & Beverage - both Back of house & Front of House - With a minimum of 2 years management experience.  The ideal candidate will have a strong customer service focus who can deliver high customer expectations.  You will also be a capable leader who knows how to get the best from our staff base and building trusted relationships and mutual respect with your teammates. At Rafferty’s, we pride ourselves on understanding, warmth, and exceptional service, along with excellent food and beverages and are looking for someone who can contribute to the continued success of the venue.

The successful candidate for this role will be one who thrives in a fast paced environment and who has a passion for hospitality. You are calm, creative, and collaborative, and a self-motivator who will encourage a high energy workplace and positivity amongst our staff. Join a company where you will be valued; both financially and in being recognised for your efforts.

About the role:

Reporting to the Venue Manager you will assist in the daily operations of the hotel including:

• Hands on management of the venue including day to day operations;
• Be willing to go the extra mile to help drive customer satisfaction and maintain high levels of customer service;
• Recruitment, training, and development of staff whilst maintaining a positive working culture within the venue;
• Assist in the management of labour costs and stock control;
• Ensuring hotel polices and systems are maintained;
• Ability to work flexible hours including weekends and public holidays;

Ideally you will have:

• A career minded outlook with strong leadership skills;
• Previous experience in a management or senior role, with the ability to run a team;
• Confidence in working within a fast-paced, high volume environment whilst providing excellent customer service;
• Strong food and beverage knowledge;
• RSA, Gaming licence and TAB licence are highly desirable.

What’s in it for you:

• Great salary and work life balance;
• A professional and respectful working culture with a supportive team;
• Learning, Development & Career advancement opportunities;

Want to hear more?

If you think you’re up to the challenge, we’d love to hear from you. Your resume will go straight to the inbox of the Venue Manager when you hit the apply now button, so make a start today to kick start your career with us!

Applicants must possess the unrestricted ability to work and live in Australia on a permanent basis.