Duty Manager - Full Time

Duty Manager – Full Time

South Cairns Sports Club

Bentley Park, Cairns & Far North QLD

Management (Hospitality & Tourism)

Full time – 38 hours per week

$80-90K per year, plus superannuation

• Full-time salaried role – rostered shifts including late nights, weekends and public holidays
• Employment under the Registered and Licensed Clubs Award 2020

Souths is a well-known community club located on the south side of Cairns at Bentley Park (9 km from Cairns City). Our club caters to the needs of locals, visitors, members and guests, and provides a fantastic entertainment venue for the Cairns community. Our facilities include a great outdoor deck area adjoining the South Cairns Cutters AFL oval, Sirens Restaurant, a café, a sports bar, TAB and Keno, a gaming lounge, function rooms and a great indoor children’s area. We are open seven days, 10am to 3am.

We require an enthusiastic and dedicated person to join our busy team as a full-time Duty Manager. This hands-on role requires outstanding customer service, the ability to lead by example, and clear direction and supervision of staff.

Your duties

• Manage venue operations during your shift, including bar, restaurant, gaming and TAB areas
• Supervise, direct and support staff, including allocating duties and breaks
• Ensure compliance with liquor and gaming laws, including responsible service of alcohol and responsible gambling
• Monitor customer satisfaction, and resolve complaints and conflict professionally
• Oversee cash handling, gaming payouts, shift reconciliations and end-of-shift reporting
• Ensure health, safety and security procedures are followed, and respond to incidents
• Report maintenance and security issues, and coordinate setups for events and functions
• Assist management with stock control and ordering

Essential criteria and skills

• Associate Degree, Advanced Diploma, or Diploma (or 3 years of relevant work experience as a substitute).
• Able to work a variety of shifts, including days, weekends and nights until 3am
• A very high level of skill in dealing with conflict and conflict resolution
• Staff management skills
• Strong communication and highly developed interpersonal skills
• Extremely flexible and able to multi-task, with keen attention to detail
• Reliable, punctual and trustworthy
• Accurate cash handling skills
• Able to perform manual handling tasks (lifting, pushing, moving and pulling) for setup requirements
• Current RSA, RSG Statement of Attainment, RMLV, Approved Manager’s Licence and First Aid Certificate
• A proven track record of understanding and delivering exceptional customer service

You must meet the criteria and skills required to be eligible for consideration for this position. Applicants who do not meet them will be advised accordingly.

Pay: $80,000.00 – $90,000.00 per year

Work Location: In person