Duty Manager – Line Service (Apron Operations) (Ref: LS-DM)

Job Duties:

• Act as the on‑duty senior authority for all Line Service and apron operations during assigned shifts
• Maintain continuous physical presence on the apron to monitor aircraft movements, ramp activities and high‑risk ground handling operations
• Provide independent operational oversight, separate from frontline task execution, ensuring SOP, SMS and regulatory compliance
• Oversee and intervene in high‑risk activities including aircraft marshalling, towing/pushback, refuelling coordination, GSE operations and emergency response
• Serve as the primary escalation and decision‑making point for operational disruptions, safety concerns and incident response
• Lead on‑shift safety management, including hazard identification, immediate corrective actions and safety briefings
• Ensure compliance with all applicable requirements of AAHK, CAD and internal HKBAC standards
• Coordinate with internal stakeholders (ISC, CEx, SSS) and external parties as required to maintain safe and efficient operations
• Conduct on‑shift operational audits and follow up on safety observations, non‑compliances and corrective actions
• Support manpower deployment and shift coordination, without direct embedding in routine frontline task execution
• Participate in incident investigations, safety reporting and post‑incident reviews as required
• Perform other operational duties as assigned by senior management

Requirements:

• Diploma or above preferably in Aviation, Aircraft Engineering, Operations or related discipline
• Minimum 8 years’ experience in airside / ramp operations, with at least 3 years in a supervisory or duty‑in‑charge capacity
• Strong hands‑on knowledge of aircraft ground handling and apron safety management
• Sound understanding of SMS, risk assessment and incident management in an airside environment
• Holder of valid Hong Kong Driving Licence Classes 1, 2 and 19
• Proven ability to make independent operational decisions under pressure
• Strong leadership presence with the ability to influence without direct task ownership
• Good command of spoken and written English and Chinese
• Shift duty / roster work is required