Duty Manager (Sabah)

The Duty Manager is responsible for overseeing daily operations during assigned shifts, ensuring smooth operations, service quality, and compliance with company policies when senior management is not on duty.

Key responsibilities include, but are not limited to:

1. Operations & Shift Management

• Oversee daily hotel/building operations during assigned shifts.
• Act as the on-duty management representative to handle operational issues, emergencies, and guest concerns.
• Ensure proper room allocation, occupancy control, and block room management.
• Monitor front desk, housekeeping, maintenance, and security operations to ensure efficiency and service standards.

2. Financial & Asset Control

• Monitor cash handling, deposits, refunds, and basic financial transactions during shifts.
• Ensure accurate record-keeping, handover reports, and daily logs.
• Safeguard company assets including keys, access cards, smart locks, equipment, and facilities.
• Report any discrepancies, irregularities, or incidents immediately to management.

3. Guest Relations & Service Recovery

• Handle escalated guest complaints professionally and ensure timely resolution.
• Maintain high standards of guest satisfaction and service quality.
• Coordinate with relevant departments to resolve guest-related issues.

4. Staff Supervision

• Supervise front-line staff during shifts and ensure adherence to SOPs and company policies.
• Conduct shift briefings and ensure proper handovers.
• Monitor staff attendance, discipline, and performance during shifts.

5. Compliance, Safety & Reporting

• Ensure compliance with company policies, safety standards, and employment regulations.
• Handle incidents, emergencies, and accidents in accordance with company procedures.
• Prepare incident reports, shift reports, and operational summaries for management.

6. Other Duties

• Perform any other duties assigned by management from time to time.

Job Requirements

1. Education & Experience

• Diploma or Degree in Hospitality Management, Tourism, Business Administration, or related fields.
• Minimum 2–4 years of experience in hotel operations, serviced apartments, or building management.
• Previous supervisory or duty manager experience is an advantage.

2. Skills & Competencies

• Strong problem-solving and decision-making skills.
• Good leadership and people management abilities.
• High level of responsibility, integrity, and accountability.
• Good communication skills in English and Bahasa Malaysia (Mandarin is an advantage).
• Basic proficiency in MS Office and hotel/property management systems.

3. Personal Attributes

• Calm under pressure and able to handle emergencies.
• Detail-oriented and well-organised.
• Willing to work shifts, weekends, and public holidays.
• Customer-focused with a professional attitude.

4. Work Conditions

• Must be flexible with working hours, including night shifts if required.
• Must comply with company policies, confidentiality, and operational controls.

Proposed Salary Range：
RM 2,500 – RM 4,000 per month, depending on experience, shift coverage, and operational scope.