Duty Manager (Shift)

Job Overview:

• Our client is looking for a Duty Manager to oversee daily operations and ensure the successful delivery of events while maintaining exceptional service standards.
• As the leader on shift, you will be responsible for operational excellence, workforce deployment, guest satisfaction, and serving as the primary point of contact for customers, event organisers, and internal stakeholders.
• This role also requires sound decision-making and leadership during operational incidents or emergencies.

Job Responsibilities:

• Take ownership of daily operational activities and ensure services are delivered efficiently and safely.
• Lead shift operations, allocate manpower, and coordinate resources to meet operational requirements.
• Monitor service quality and respond promptly to operational issues, customer feedback, and escalations.
• Build strong working relationships with customers, internal teams, vendors, and business partners.
• Conduct shift briefings and ensure clear communication across operational teams.
• Perform routine inspections to maintain operational readiness and compliance with established standards.
• Prepare operational reports, incident documentation, and handover notes.
• Support continuous improvement initiatives by identifying opportunities to enhance workflows and customer experience.
• Provide leadership during operational incidents and emergencies, ensuring timely communication and resolution.
• Coach and guide frontline employees to maintain consistent service and operational performance.

Requirements

• Prior experience managing or coordinating events is highly preferred.

• Proven experience leading and supervising operational teams.

• Comfortable using technology and digital business systems.

To Apply:

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We regret that only shortlisted candidates will be notified.

Tai Yen Wen (Eunice)

Reg No: R22105780

Talent First Pte. Ltd.

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