Duty Officer

Role & responsibilities

• Supervises the functions of the department employees, facilities, operations and cost on a day- to-day basis
• Responsible for key management including opening & closing of shift
• Responsible for issuing of daily floats, roaster management, handling cinema impress, shift banking, shortage control etc
• Monitors and controls, on an on-going basis:

1. Quality levels of product and service

2. Customer satisfaction

3. Merchandising and marketing

4. Operating costs

5. Sanitation, cleanliness and hygiene of the entire area

• Conducts daily briefing & Sets up targets/ goals for the shift, makes constant effort to achieve the same
• Oversees the services of Cinema from box-office to concessions
• Under the guidance of the Cinema Manager, conducts functions such as employee orientation, staff training, on the job performance, coaching and disciplinary action if necessary, to ensure appropriate staffing and productivity
• Responsible for cash management and cash handling, ensuring ensure that here is no pilferage of money
• Responsible for conducting print check every Thursday night. It includes ensuring Display & Commercial compliance
• Responsible for training and briefing on daily basis of the staff for up selling, suggestive selling and in auditorium (SOS) selling and updating on various initiatives
• Responsible for customer query handling/situation handling and maintaining TAT for Patron complaint resolution
• Maintains minimum stock levels of all items and participates in inventories on weekly basis

Preferred candidate profile

• Knowledge and understanding of hotel/ cinema operations
• Experience on handling customers queries
• Experience of floor management
• Experience in cash handling and inventory management
• Experience of team building and providing training
• Great experience of F&B
• Innovative ideas of marketing
• Cross selling & upselling
• Proven ability to manage guests and processes