Aptita

Position: Platform Support
Loctaion: Gurgaon / hyderabad
Rotational Shift \
Notice Perioid: Immediate to 30days
As a Platform support associate you will work with external &amp; internal customers (client/Resellers/GMP) &amp; support Google Ads Platform queries pertaining to
DV360 ,CM 360 ,SA360, Platforms Billing ,Platforms AB, M&amp;A 360 &amp; Platforms Studio
thus providing support to client employees and Advertisers / clients directly on campaign performance-related issues. You will receive consults from internal teams for troubleshooting. All of your efforts go toward ensuring that our ad products are working and our customers optimize them to deliver desired results.
These are highly paid services for customers across B-B &amp; B-C hence will require excellent communication &amp; product knowledge skills specific to Google Platform/360 offerings
Process Proficiency Required - Should be expert in
<ul>
<li>Google Platform product certified i.e either of these PODs -</li>
<li>Superior Language &amp; Customer service mindset for all channels (Phone, Chat &amp; Email)</li>
<li>Deep understanding of Google product/services and ecosystem</li>
</ul>
Qualification &amp; Experience RequiredRequirement -
<ul>
<li>Should have a degree/completed graduation (
</li>
<li>Overall 4 Years of experience with minimum 12 months on the following platform Services- DV360 Platform.
</li>
<li>Display &amp; Video(DV) 360
<ul>
<li>Must have knowledge of ; either 1 or more of:</li>
</ul>
</li>
<li>Experience with DoubleClick Bid Manager, DoubleClick Ad Exchange, Google Adwords, DoubleClick Digital Marketing, Doubleclick Campaign Manager, Doubleclick Search , Doubleclick for Publishers
</li>
<li>Experience in Real-Time Bidding or other related platform
</li>
<li>Proficient in SQL, HTML, and JavaScript
</li>
<li>Platform Billing 360
-Must have knowledge of ; either 1 or more of
</li>
<li>General billing questions and billing troubleshooting
</li>
<li>Credit memos and rebills
</li>
<li>Billing setting changes (bill-to address, bill-to email, PO additions)
</li>
<li>Legal customer changes
</li>
<li>Invoice requests and bulk invoice downloads
</li>
<li>Questions and consultation regarding billing setups and invoicing
</li>
<li>Currency changes (where allowed by contracts and settings)
</li>
<li>DV360 account group creation
</li>
<li>Retroactive billing
</li>
<li>Billable cost reports (matching invoice data to report data)
</li>
<li>Collections/suspensions
</li>
</ul>

DV360

DV360

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