DWP Architect

Tech Mahindra is looking for enthusiastic and customer-focused Digital Workplace Solution Architects Pre-Sales to be part of the Digital Workplace (DWP) Practice, where our workplace solutions are delivered under the Flex portfolio.

In this role, you will actively engage with customers to understand their business priorities, workplace challenges, and transformation objectives, and translate them into compelling, outcome-driven solutions. You will play a key role in shaping innovative and future-ready Digital Workplace solutions, driving RFP responses and strategic pursuits across transformation and managed services engagements.

As a Solution Architect, you will help craft end-to-end proposals that enhance user experience, improve operational efficiency, and unlock business value, leveraging modern workplace technologies, automation, and AI-led capabilities aligned with Tech Mahindra’s Flex offerings.

Key Responsibilities

• Lead RFP/RFI responses and strategic deal pursuits for Digital Workplace (Flex) transformation and managed services opportunities.
• Engage with customers to understand business challenges, current-state environments, and transformation goals.
• Architect end-to-end Digital Workplace solutions across EUC towers including field services, remote support, endpoint management, VDI, messaging & collaboration, and device engineering.
• Design managed services operating models, including support structure, SLAs/XLAs, governance, and service integration.
• Define transformation roadmaps incorporating modernization, automation, AI-led operations, and DEX improvements.
• Develop compelling value propositions, solution narratives, and differentiators aligned with TechM Flex offerings.
• Collaborate with cross-functional teams (delivery, OEMs, finance, bid management) to build competitive and executable proposals.
• Create key proposal artifacts including solution architecture, scope, transition plans, estimations, and pricing inputs.
• Support customer workshops, discovery sessions, and solution defense presentations.
• Ensure solutions align with security, compliance, and enterprise architecture standards while balancing cost and value.

Skills

• Strong expertise in Digital Workplace / EUC pre-sales and solution architecture, with proven RFP experience.
• Deep understanding of managed services, support models, workplace technologies, and transformation strategies.
• Hands-on knowledge of modern EUC stack (endpoint management, VDI/DaaS, M365, DEX, automation, AI-driven support).
• Strong commercial and analytical skills with the ability to contribute to estimation, pricing, and deal shaping.
• Excellent communication, stakeholder management, and storytelling skills for both technical and executive audiences.Role & responsibilities

Preferred candidate profile