Dy Manager - Customer Experience

CustomerRelationship Executive/ Manager based at Brigade Project Sites will beresponsible for managing customer Walkins by maintaining cohesive relationshipswith all customers during the entire lifecycle of the project.

CRE will bethe primary point of contact addressing queries, resolving issues promptly andensuring the concerns are addressed periodically by seeking support from theteam operating from Head Office/ other Support Functions.

This rolewill help in building long term relationships by adding a face to theinteraction.

Preferredcandidate profile.

1. PrimaryPoint of Contact: First Point of Contact for all Customer Walkins

2. Closureof customers query, request, or concern in coordination with all the supportfunctions and Team in HO

3. Strongcoordination with the Team in HO to be updated

4.Proactively manage customer expectation to ensure the satisfaction are at highlevels and to provide exceptional service throughout the lifecycle of theproject

5.Collaboration with the relevant stakeholders at Site to understand the statusof the project and to be updated on all aspects (Sales Team & ProjectsTeam)

6.Documentation / Ticketing: All customer interactions to be documented inthe form of tickets