Dynamcis Developer

Responsibilities

• Configure and customize Dynamics 365 Sales module in alignment with evolving business requirements
• Develop and manage solutions using Customer Insights – Journeys to optimize customer engagement workflows
• Design and implement Power Automate flows that drive automation and process efficiency across the D365 ecosystem
• Collaborate with stakeholders to transform functional requirements into robust technical solutions
• Troubleshoot, maintain, and optimize existing configurations and custom solutions for performance, scale, and best practices
• Execute testing, updates, and enhancements, ensuring compliance with D365 and Microsoft standards
• Partner with cross-functional teams to integrate Dynamics 365 with Power Apps, SharePoint, and third-party applications
• Prepare technical documentation, including design specifications, configuration guides, and release documentation

Requirements (Must Have Skills)

• Proven experience in configuring and developing within Dynamics 365 Sales
• Hands-on expertise with Customer Insights – Journeys (CI-J) module functionality
• Strong proficiency in Power Automate for building and managing workflows and automation processes
• Solid understanding of the Dynamics 365 ecosystem , including Microsoft Dataverse, plugins, workflows, and custom entities
• Basic integration knowledge of D365 with other Microsoft tools and third-party applications
• Strong problem-solving and debugging capabilities with excellent attention to detail
• Effective communication and interpersonal skills to engage technical and non-technical stakeholders

Nice to Have Skills

• Microsoft Dynamics 365 Certification (e.g., Sales Functional Consultant Associate or Customer Insights certification)
• Experience deploying and managing marketing automation solutions in Customer Insights – Journeys
• Familiarity with CRM workflows and customer engagement strategies
• Experience working in Agile or Scrum development environments