Dynamic Retail Assistant

About the role

Poolwerx Dubbo is seeking a Dynamic Retail Assistant to join our team in a full-time capacity. Based in Dubbo NSW 2830, this role is fundamental to delivering exceptional customer service and driving sales within our retail environment. As a Retail Assistant, you will be the face of Poolwerx, engaging with customers, managing stock, and contributing to the smooth operation of our store. Your enthusiasm and dedication will directly impact customer satisfaction and business success.

What you'll be doing

• Greeting customers warmly and providing knowledgeable assistance to help them find products that meet their needs
• Processing transactions accurately using the point-of-sale system and handling cash and card payments responsibly
• Maintaining store displays and ensuring products are properly stocked, organised and priced
• Conducting regular stock checks and assisting with inventory management to minimise shrinkage
• Demonstrating product knowledge and making recommendations to customers based on their requirements
• Maintaining a clean, safe and welcoming store environment at all times
• Supporting promotions and marketing initiatives to drive customer engagement and sales
• Building positive relationships with customers to encourage repeat business and loyalty
• Following company policies and procedures whilst maintaining professional standards

What we're looking for

• A customer-focused mindset with a genuine desire to deliver excellent service ( This is a big one - our business is built on exceptional customer service )

• Strong communication skills with the ability to interact confidently with customers and our team

• Reliability and punctuality with the ability to work flexible hours including weekends and in hot summer conditions.

• Basic numeracy skills and competence with handling cash and electronic payment systems

• Physical capability to lift and move stock items safely. Bags of Salt are 20Kg, so you need to be fit and strong to assist customers to their cars.

• Attention to detail and organisational skills to maintain an orderly store

• Enthusiasm, energy and a positive attitude towards work

• Ability to work both independently and as part of a team

• Previous retail or customer service experience is advantageous but not essential

• Willingness to learn about products and develop product knowledge

What we offer

At Poolwerx Dubbo, we value our team members and offer a supportive working environment where you can develop your skills and progress your career in retail. We provide:

• Competitive hourly pay rates
• Staff discounts on products and services
• Training and development opportunities to build your retail expertise
• A friendly and inclusive team culture
• Clear pathways for career progression into supervisory or management roles
• Flexible scheduling where possible to support work-life balance

About us

Poolwerx Dubbo is part of Australia's leading pool care and aquatic retail network. We are committed to helping our community enjoy healthy, clean and safe pools through our extensive range of products, expert advice and professional services. With a reputation built on quality, reliability and customer satisfaction, Poolwerx has become a trusted name in pool care across the region. Our team is passionate about pools and dedicated to providing outstanding service to every customer who walks through our doors. We foster a workplace where team members are valued, supported and encouraged to achieve their best.

Apply now

If you are ready to make an impact in a dynamic retail environment and become part of the Poolwerx Dubbo team, we would love to hear from you. Please submit your application including a cover letter and CV to join us today.