Dynamics 365 Administrator Lead

D365 Administration & System Ownership

• Serve as the primary internal owner and administrator for all D365 Finance & Operations environments, managing security roles, configuration maintenance, environment hygiene, and system health.
• Partner closely with the Director of IT to align platform administrative workflows with overall IT governance and operational priorities.

Single-Point Triage & End-to-End Support

• Act as the ultimate, single point of contact for all D365 F&O issues across all facilities—autonomously diagnosing, troubleshooting, and resolving both routine user tickets and advanced functional/technical system challenges without escalation tiers.
• Provide patient, empathetic end-user support, troubleshooting assistance, and practical system guidance to site personnel and managers.

Partner Collaboration & Rapid Knowledge Transfer

• Work directly alongside external implementation partners during new module rollouts to rapidly learn system configurations, workflows, and custom logic.
• Seamlessly pick up ongoing support, administration, and maintenance responsibilities for newly deployed D365 modules immediately following partner handover.

Data Alignment & Database Collaboration

• Collaborate directly with our Senior Database Administrator in our lean environment to ensure D365 data entities, Dataverse tables, and export syncs are clean and optimized for enterprise reporting and business intelligence (BI) tools.
• Maintain rigorous transactional data integrity and standard entity definitions within D365 F&O to support business analytics.

Continuous Improvement & Feedback Integration

• Actively gather, embrace, and integrate feedback from end-users, business stakeholders, and the Director of IT to continually refine system usability, user experience, and support workflows.
• Maintain a constructive, solution-oriented mindset—viewing user and leadership feedback as valuable insights to drive continuous system and personal performance enhancements.

Required Qualifications & Technical Experience

• 4+ years of direct, hands-on experience providing D365 Finance & Operations (AX/D365 F&O) application support, functional administration, and system troubleshooting.
• Proven F&O Core Capabilities: Deep practical understanding of core D365 F&O modules (Finance, Supply Chain, Inventory, Warehouse Management [WMS], Procurement, or Operations).
• Rapid Adapter: Demonstrated capability to quickly learn new D365 modules from implementation partners and transition seamlessly into post-implementation support.
• Platform Integration Familiarity: Basic exposure to Power Platform (Power Automate, Power Apps), Dataverse, and entity management for data extraction/reporting.
• Lean Team Agility: Experience operating effectively in small, high-impact IT departments where self-reliance, adaptability, and teamwork are essential.
• Self-Sustaining Operator: Proven track record of independently managing end-to-end user issues and system administration without relying on tier-2 or tier-3 internal escalation paths.

Key Soft Skills & Mindset

• Growth Mindset & Receptiveness to Feedback: Demonstrates high professional maturity and emotional intelligence. Actively seeks out and welcomes feedback from end-users, stakeholders, and leadership, using it as a positive opportunity to refine support processes, improve system usability, and elevate delivery quality.
• Collaborative Team Player: Thrives in a lean IT team under the direction of the Director of IT, working seamlessly alongside our Senior Database Administrator and external implementation partners.
• End-to-End Ownership & "Can-Do" Attitude: Takes complete personal accountability for D365 environment health and user satisfaction, approaching technical issues with a positive, proactive, and persistent problem-solving mindset.
• Empathetic & Clear Communication: Translates complex technical details into clear, supportive guidance for site personnel while actively listening to user needs.