Date Posted: 28 September, 2026

Industry: IT Services and IT Consulting

Location: VAPORVM IT SERVICES DMCC

Job Description:

1. Key Responsibilities

Administer and maintain Dynamics 365 Customer

Engagement applications (e.g., Customer Service, Sales, Field Service) and

Dataverse environments, including configuration, security roles, business

units, teams and system settings.

Administer the Power Platform, including Power

Apps, Power Automate, Power Pages, Power BI, Copilot Studio and connectors,

through the Power Platform admin center.

Design and enforce the Power Platform governance

framework, including environment strategy, Data Loss Prevention (DLP) policies,

environment provisioning, and implementation and use of the Power Platform

Center of Excellence (CoE) Starter Kit.

Manage user access, licensing and capacity

(database, file and log storage, API request limits) and optimize license usage

and costs.

Manage solution lifecycle and Application

Lifecycle Management (ALM), including managed and unmanaged solutions,

deployment pipelines across development, test, UAT and production environments,

and source control using Azure DevOps or Power Platform Pipelines.

Plan, test and apply Microsoft release wave

updates and platform changes, assessing their impact on company’s solutions and

coordinating regression testing with business teams.

Monitor system health, performance, integrations

and scheduled processes, and troubleshoot issues with plug-ins, workflows,

Power Automate flows, integrations and data synchronization.

Manage integrations with other company’s and

government systems using Dataverse APIs, Azure services (e.g., Logic Apps,

Service Bus, Azure Functions), custom connectors and the on-premises data

gateway.

Manage data import, export, migration, duplicate

detection, bulk data operations, and backup and restore of environments.

Implement and maintain security controls in line

with company’s information security policies, including Microsoft Entra ID

integration, conditional access, role-based and field-level security, auditing,

data retention and protection of sensitive health data.

Handle incidents, service requests and changes

in line with componay’s IT service management processes, and escalate issues to

Microsoft support and partners where needed, tracking them to resolution.

Support citizen developers and makers through

guidance, standards, reviews of apps and flows before production, and training.

Maintain up-to-date technical documentation,

including environment configurations, security models, integration details,

runbooks and standard operating procedures.

Generate periodic reports on platform usage,

license consumption, capacity, performance, incidents and governance compliance

for management.

Support audits and ensure compliance with

applicable UAE and Dubai Government regulations, including data protection and

healthcare data requirements.

2. Secondary Responsibilities

Support the integration of Company’s Operations

Support Systems (OSS) tools, including IT service management (e.g., ServiceNow,

Jira Service Management, Ivanti), infrastructure and application monitoring

(e.g., Azure Monitor, Mange Engine), event management, CMDB and automation

platforms.

Design, build and maintain integrations using

APIs, webhooks, custom connectors, Power Automate and Azure integration

services to enable automated data exchange, such as ticket creation, status

updates, alert routing and asset or configuration synchronization.

Automate operational workflows between OSS tools

and business applications, such as incident escalation, service request

fulfilment, approvals and notifications, to reduce manual effort and improve

response times.

Build operational dashboards and reports in

Power BI that consolidate data from OSS tools, including incidents, alerts,

availability, capacity and SLA performance.

Monitor the health and reliability of OSS

integrations, troubleshoot failures, and maintain integration documentation,

data mappings and runbooks.

Ensure OSS integrations follow Company’s

security, change management and data protection requirements, including secure

credential management, least-privilege access and auditing.

DevOps Platform setup: set up and manage

the DevOps platform (e.g., Azure DevOps), including organisations, projects,

repositories, boards, artifacts, service connections, build agents and access

permissions.

CI/CD pipelines: design and maintain

automated build-and-deploy pipelines for Dynamics 365, Power Platform and

related Azure components, covering solution export, source control, testing,

approvals and deployment across environments.

Standards: set and enforce DevOps

standards such as branching strategy, pull request and code review rules,

versioning, release management and environment promotion rules.

Security and quality: build security and

quality checks into pipelines, such as the Power Apps solution checker, code

analysis and Azure Key Vault for secrets, and keep deployment audit trails in

line with Company’s change management.

Support: monitor pipeline health, fix

build and deployment failures, and help development teams and partners adopt

DevOps practices.

3. Qualifications and Experience

Bachelor’s degree in Information Technology,

Computer Science or a related field.

[5–7]+ years of experience administering

Microsoft Dynamics 365 (CRM / Customer Engagement) and the Power Platform in an

enterprise environment.

Strong knowledge of Dataverse, including the

data model, security model, business rules, workflows and solution

architecture.

Hands-on experience with Power Apps (canvas and

model-driven), Power Automate, Power Pages and Power BI.

Experience implementing Power Platform

governance, DLP policies, environment strategy and the CoE Starter Kit.

Experience with ALM and DevOps practices,

including Azure DevOps, Power Platform Build Tools, Power Platform CLI and

pipelines.

The ideal candidate will have previous

experience in application development, with a solid understanding of the

software development lifecycle and the ability to extend the platform beyond

low-code where required.

Familiarity with API development and

integration, including RESTful APIs, OAuth 2.0 authentication, JSON, OpenAPI

(Swagger) definitions, custom connectors and Azure API Management, as well as

programming experience in C#/.NET and JavaScript/TypeScript (e.g., plug-ins,

PCF controls, Azure Functions).

Working knowledge of Microsoft Entra ID,

Microsoft 365 administration and Azure integration services.

Familiarity with PowerShell scripting, the

Dataverse Web API, FetchXML and tools such as XrmToolBox.

Experience in healthcare or government

environments is preferred.

4. Preferred Certifications

Microsoft Certified: Power Platform

Administrator (or equivalent Power Platform administration certification)

Microsoft Certified: Power Platform Functional

Consultant Associate (PL-200)

Microsoft Certified: Dynamics 365 Fundamentals

(MB-910 / MB-920)

Microsoft Certified: Power Platform Developer

Associate (PL-400) or Solution Architect Expert (PL-600) (advantageous)

ITIL 4 Foundation (advantageous)

5. Key Competencies

Strong analytical and troubleshooting skills

Governance mindset with attention to security

and compliance

Stakeholder management and ability to translate

business needs into platform solutions

Clear written and verbal communication in

English (Arabic is an advantage)

Ability to coach and support citizen developers

and end users

Commitment to continuous learning as the

Microsoft platform evolves