Dynamics 365 CE Application Support

Job Title: D365 CE Application Support Specialist (Marketing)
Location: Melbourne
Employment Type: 12-month Full-Time Contract (Maternity Leave Cover - potential for perm)

About the Opportunity Opportunity to join a leading professional services firm providing technical support and platform enhancements across their Dynamics 365 CE and digital marketing ecosystem. This role focuses on supporting core business applications, configuring Customer Insights Journeys, maintaining CRM Platform, and driving effective campaign delivery and website integrations across the firm.

Key Criteria

• Technical background: Hands-on technical support and administration experience with Dynamics 365 CE / CRM.
• Marketing Tech expertise: Experience supporting marketing automation tools such as Customer Insights Journeys, SendGrid, or PoliteMail, combined with strong HTML/CSS skills for digital communications and campaign creation.
• CMS & Platform knowledge: Hands-on exposure to headless CMS platforms (e.g., Storyblok) alongside SharePoint Online and document automation tools like Templafy.
• Systems Governance: Knowledge of environment management (Dev/UAT/Prod), API integrations & release processes.
• Soft Skills: Exceptional problem-solving capabilities, strong stakeholder engagement skills, and the ability to translate complex business needs into smooth technical operations.

Key Responsibilities

• Application Support & Governance: Provide technical support, user enablement, and administration across Dynamics 365 CE, Power Platform, SharePoint Online, and Templafy environments while maintaining governance, documentation, and change management standards.
• Marketing & Campaign Enablement: Design, support, and execute CRM campaigns, customer journeys, responsive HTML communications, and email template systems using Customer Insights Journeys and related digital marketing tooling.
• Platform Enhancement & Automation: Configure Power Apps, build Power Automate workflows, and coordinate system deployments, testing, and Microsoft Wave updates across Dev, UAT, and Production environments.
• Integrations & Content Management: Monitor and maintain website integrations, APIs, and connected platforms including SendGrid, SuccessFactors, and Storyblok CMS public website content publishing.
• Training & Collaboration: Develop training resources, guide non-technical users on best practices, and collaborate closely with external technology partners to resolve platform issues.

If this sounds like you, someone you know, or you're ready for a confidential chat regarding your next career step, then apply below and/or send your email to [email protected]. All applications will be reviewed, however due to large demand, detailed feedback may not always be possible.