Dynamics 365 CRM Lead

Skills Mandatory - Dynamics 365 CRM/CE, C# , .NET, JavaScript
Skills – Primary - D365 CRM
Skills – Good to have -familiarity with the airline or freight domain would be an added advantage
Qualification -Bachelor's degree in Computer Science, Information Technology, or a related field.
Total Experience - 8+ years
Relevant Experience - 8+ years
Work Location Kochi/Trivandrum
Expected Date of Onboarding - Immediate
Certification (mandatory & good to have) - Microsoft Certified: Dynamics 365 Developer Associate (CRM/CE) , Microsoft Certified: Dynamics 365 Finance and Operations Apps Developer Associate (added advantage)

Job Description / Duties and Responsibilities
Key Responsibilities

• Solution Leadership & Development: Lead the design, development, testing, and deployment of customizations, plugins, workflows, and extensions within Dynamics 365 CRM/CE, using C#, .NET, and JavaScript. Provide technical leadership and mentorship to a team of developers
  throughout the project lifecycle.
• End-to-End Implementation: Own the technical delivery of full-cycle Dynamics 365 CRM implementations — from requirements gathering and solution architecture through configuration, customization, testing, deployment, and post-go-live support.
• Integration Management: Architect and implement seamless integrations between D365 CRM and external systems (including FinOps where applicable) using APIs, Dataverse, Logic Apps, Azure Functions, and other middleware tools.
• Requirements Analysis: Partner directly with business stakeholders and functional consultants to gather, analyze, and translate business requirements into detailed technical specifications, solution designs, and architecture documents.
• Data Management: Oversee data migration activities, ensure data integrity, and manage CRM data using tools like XRMToolbox, SSIS, and the Data Management Framework (DMF) where FinOps integration is involved.
• Reporting & Analytics: Guide the development and customization of reports and dashboards using SSRS, FetchXML, and Power BI to deliver actionable business insights.
• Lifecycle Management (ALM): Drive the use of Azure DevOps and Lifecycle Services (LCS) for source control, release management, CI/CD pipelines, and environment monitoring.
• Technical Governance & Optimization: Establish coding standards, lead code reviews, troubleshoot complex technical issues, optimize system performance, and ensure adherence to Microsoft best practices and security policies.
• Stakeholder & Project Management: Act as the primary technical point of contact for clients/stakeholders during implementation, manage technical risk, and ensure delivery timelines are met in an Agile/Scrum environment.
• Adhere to ISMS policies and procedures.

Job Specification / Skills and Competencies

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 8+ years of hands-on development experience in Microsoft Dynamics 365 CRM/CE, including at least 2-3 years in a technical lead or lead developer capacity.
• Proven track record of leading full-cycle D365 CRM implementation projects from inception to go-live, across multiple client engagements.
• Experience integrating D365 CRM with Dynamics 365 FinOps or other ERP systems is a strong plus.
  Technical Skills
• Strong proficiency in C#, .NET framework, JavaScript, HTML, and SQL Server.
• Deep expertise in Dynamics 365 CRM/CE SDK, plugins, workflows, custom workflow activities, and client-side scripting.
• Strong experience with APIs (REST/OData), Dataverse, and third-party/legacy system integrations.
• Familiarity with Azure services (Logic Apps, Functions, Service Bus, etc.).
• Working knowledge of X++ and D365 FinOps/AX is an added advantage.
  Soft Skills
• Strong leadership, analytical, and problem-solving abilities.
• Excellent communication and stakeholder management skills, with the ability to translate business needs into technical solutions.
• Proven ability to lead and mentor development teams while managing multiple priorities in an Agile/Scrum environment.
  Preferred / Added Advantage
• Prior experience delivering Dynamics 365 CRM solutions within the Airlines or Freight/Logistics domain is a strong added advantage.
• Microsoft Certified: Dynamics 365 Developer Associate (CRM/CE)
• Microsoft Certified: Dynamics 365 Finance and Operations Apps Developer Associate (added
  advantage)