Dynamics 365 CRM Platform Engineer

A Company you will be happy to grow with!

At InnoTech, it´s all about connecting people with business through technology.

We truly care about you, your happiness , and your well-being . We look for passionate people who are eager to learn , evolve , and grow with us - because growth is in our DNA.

This commitment has been consistently recognized: we are proud to be a Great Place to Work for five consecutive years, to be one of the Best IT Companies in Portugal , and to be recognized as a Best Workplace Wellbeing . We are also proud to hold ISO 27001 and ISO 9001 certifications , reinforcing our commitment to information security, quality , and continuous improvement .

For us, sustainability is not just a buzzword. Integrity, social responsability , and people-first values guide everything we do.

Join our team of 180+ InnoTechers and bring your talent as a Dynamics 365 CRM Platform Engineer .

Your Mission Will Be

• Support the evolution of the Microsoft Dynamics 365 Contact Centre platform, ensuring a smooth transition from implementation to ongoing product ownership;
• Develop and maintain integrations between Dynamics 365 CRM, Azure services, Power Platform components, and AWS-based solutions;
• Customize and extend Dynamics 365 CRM functionality through plugins, PCF controls, web resources, JavaScript, and custom APIs;
• Enhance chatbot and customer engagement capabilities using Microsoft Copilot Studio and Azure Communication Services;
• Collaborate with internal teams and external partners to ensure knowledge transfer, documentation quality, and platform scalability.

You Will Need

• Strong experience implementing, configuring, and developing solutions within Microsoft Dynamics 365 Customer Service or Contact Centre environments;
• Hands-on experience with Power Apps, Power Automate, and the Power Platform Admin Centre;
• Solid knowledge of Dynamics 365 CRM development, including PCF controls, plugins, JavaScript, web resources, and API integrations;
• Understanding of Azure services such as Azure Communication Services and Event Grid, along with integration best practices;
• CPLP nationality or an EU work permit is required to facilitate employment.

Would Be Awesome If You Have

• Experience designing and developing chatbot solutions using Microsoft Copilot Studio;
• Exposure to hybrid cloud environments and integrations across Azure and AWS;
• Knowledge of ITIL or similar service management frameworks;
• Experience working in customer service, contact centre, or CCaaS transformation initiatives;
• BSc or MSc in Computer Science/Engineering, Information Technology, or related fields.

What We Offer

• Health-focused partnerships, including free mental health support;
• 25 days of vacation, including your birthday, Carnival, and a bridging day between Christmas and New Year;
• Half a vacation day on your children's birthday and a school supplies voucher;
• Petsitting partnerships and a pet bereavement day;
• Regular team buildings, four annual company parties, game nights, and social events;
• InnoSports initiatives (football, marathons, and more);
• Events focused on sustainability and social responsability actions.

Are you convinced? Come see it for yourself.

Join our Top-Notch Team!