Dynamics 365 CRM Solution Architect

Role: Dynamics 365 CRM Solution Architect Remote (US) Job Type: Contract Note

• Client is looking for a minimum of 18+ years of MS Dynamics Solution Architect with strong Sales, Marketing and Customer Relations experience.
• No pure technical candidates. We are looking for a functional or techno-functional resource.

Role Overview

• We are seeking an experienced Dynamics 365 CRM Solution Architect with deep functional expertise in Sales, Marketing, and Customer Service modules. The ideal candidate will lead business transformation initiatives, define end-to-end CRM solution architecture, and provide strategic guidance for enterprise-scale Dynamics 365 implementations.
• The architect will work closely with business stakeholders, delivery teams, and executive leadership to design scalable, customer-centric solutions leveraging Dynamics 365 Customer Engagement, Power Platform, Customer Insights, and Microsoft Copilot capabilities.

Key Responsibilities Solution Architecture & Consulting

• Define end-to-end CRM solution architecture for Dynamics 365 CE implementations
• Lead discovery workshops, requirement gathering sessions, and fit-gap analysis
• Translate business requirements into scalable functional and solution designs
• Create solution blueprints, architecture diagrams, and implementation roadmaps
• Provide architectural governance throughout the project lifecycle

Dynamics 365 Sales Design And Implement

• Lead Management
• Opportunity Management
• Account & Contact Management
• Sales Forecasting
• Sales Pipeline Management
• Territory Management
• Quote-to-Order Processes
• Sales Insights and AI-Driven Selling

Dynamics 365 Marketing (Customer Insights Journeys) Design Customer Engagement Strategies Utilizing

• Customer Segmentation
• Customer Journeys
• Email Marketing
• Campaign Management
• Event Management
• Lead Nurturing
• Marketing Automation
• Customer Insights and Analytics

Dynamics 365 Customer Service Architect Solutions For

• Case Management
• Omnichannel Engagement
• Knowledge Management
• SLA Management
• Customer Self-Service Portals
• Customer Service Copilot
• Contact Center and Agent Productivity

Power Platform & AI Drive Adoption Of

• Power Apps
• Power Automate
• Dataverse
• Power BI
• Copilot Studio
• AI Builder
• Design low-code solutions extending D365 CRM capabilities

Integration & Data Architecture

• Define integration patterns with ERP, Finance, HR, eCommerce, and third-party applications

Design Integrations Using

• Azure Integration Services
• Logic Apps
• Service Bus
• APIs
• Dataverse
• Develop data migration and master data management strategies

Required Qualifications

• Bachelor's or Master's degree in Computer Science, Information Systems, Business, or a related field
• 12+ years of overall IT experience
• 7+ years of Dynamics CRM/D365 CE implementation experience
• Minimum of 3 full lifecycle Dynamics 365 CRM implementations

Strong Expertise In

• D365 Sales
• D365 Marketing / Customer Insights - Journeys
• D365 Customer Service
• Strong understanding of CRM business processes, customer lifecycle management, and digital transformation initiatives