Dynamics 365 Developer (CCaaS)

Are you a Dynamics 365 Developer (CCaaS) seeking a new interesting challenge ? 🔍

If your answer is yes, it’s your lucky day so keep reading, it can be just what you're looking for ! 👀

✍️ WHAT WILL YOU DO?

We are looking for a dynamic, proactive and talented person to join our team and perform the following tasks :

• Design, develop and configure Microsoft Dynamics 365 Customer Service and Contact Center solutions.
• Build and maintain customizations including plugins, PCF controls, JavaScript components, custom APIs and web resources.
• Develop Power Platform solutions using Power Apps, Power Automate and Dataverse.
• Implement complex case management workflows, routing logic, SLAs and business process automation.
• Design and develop integrations between Dynamics 365 CCaaS and enterprise systems using Azure services.
• Configure and enhance omnichannel capabilities across Chat, Email, Voice, WhatsApp and Webforms.
• Develop chatbot and voice bot solutions using Microsoft Copilot Studio.
• Collaborate with architects and DevOps teams to support CI/CD, ALM and environment promotion strategies.

💻 WHAT TOOLS WILL YOU USE?

• Microsoft Dynamics 365 Customer Service / Contact Center
• Power Platform
• Azure Functions
• Azure Logic Apps & Event Grid
• Azure Communication Services (ACS)
• Microsoft Copilot Studio
• Power BI & CI/CD pipelines

🧐 WHAT ARE WE LOOKING FOR?

• 4+ years of experience developing Microsoft Dynamics 365 Customer Service / CCaaS solutions, with hands-on expertise in Dynamics 365 customization, Power Platform, omnichannel services and customer service environments.
• Experience integrating enterprise applications through Azure services, following DevOps, ALM, security, compliance and data governance best practices.
• Strong professional proficiency in English.

📅 WHERE AND WHEN?

• Workplace: TCS Office in Madrid - 40% Remote.
• Work Schedule: Business Hours.

🤝 WHAT CAN WE OFFER YOU?

• Permanent contract 📋 - We offer indefinite contracts from the first day.
• Pay and benefits 💸 - Competitive salary and a flexible compensation plan adapted to your needs (Ticket restaurant plan, Childcare Ticket, Transport Ticket and Health Insurance).
• Work from home 🏚️ - We offer you a financial support every month for your working from home expenses . In addition, in the first month we will give you a bonus to help you to set up your workplace 👨 💻
• Opportunity knocks 👍🏻 - Being a part of a growing company, we want to support your path with a career development plan and annual performance-based compensation reviews .
• Learn as you grow 📚 - Starting with a fantastic onboarding program , TCS has robust learning platforms that will allow you to learn and grow personal as professionally.
• Bring your buddy 👫 - If you have referred a friend for an open position under the BYB Scheme and she/he is hired you’ll receive a very attractive cash award.
• Connect globally 🌏 - Work with people from all over the world . You can feel the multicultural workforce .
• Benefit from being a TCSer 🎟️ – By being part of the TCS Spain family you can enjoy benefits, offers and corporate discounts on the best brands .
• And so on 🎉 - Appreciations, incentives, Team Building activities, diversity and inclusion programs, sustainability activities, corporative events... This has only just begun!

💡 WHO ARE WE?

Tata Consultancy Services (TCS) is an Information Technology (IT) company founded in 1968 as part of the Indian Tata Group and is one of the top 3 technology companies globally 🚀

With a presence in 55 countries and more than 590,000 employees , TCS is considered one of the 10 best companies to work for worldwide in 2026 according to the Top Employers Institute 🥇

TCS Spain started operations in 2001 and currently has a diverse workforce that collaborates with the main Spanish and multinational companies 🌏

In 2026, TCS Spain has been recognized as a Top Employer , named one of the 100 Best Companies to Work for in Spain by Forbes , and ranked among the most attractive employers for Generation Z by Joinrs 🏆

Among the portfolio of services, TCS has information technology services , asset-based solutions , global consulting , engineering and industrial services , digital solutions and services , application maintenance and development , quality assurance and testing services , IT infrastructure and BPS 🎯

Responsible for development , TCS Spain is committed to inclusion, diversity and sustainability , and promotes flexibility policies that support wellbeing and work-life balance 💯

WELCOME, WE ARE WAITING FOR YOU! 🚀