Dynamics 365 Developer

Key Responsibilities

Solution Development

• Design, develop, and implement Microsoft Dynamics 365 solutions, including custom components, plugins, workflows, and integrations.
• Develop solutions that meet business requirements and technical standards.
• Build scalable and maintainable CRM solutions using Dynamics 365 and Power Platform.

Customization & Configuration

• Configure and customize Dynamics 365 CRM applications using native platform capabilities.
• Extend Dynamics 365 functionality using Power Platform tools and technologies.
• Develop custom solutions based on business and technical requirements.

Integration & Data Management

• Develop and maintain system integrations using APIs and other integration technologies.
• Support data modeling, migration, transformation, and data quality activities.
• Work with Microsoft Dataverse and related data services.

Software Development & Delivery

• Participate in the full Software Development Life Cycle (SDLC), including requirements analysis, development, testing, deployment, and release management.
• Develop, test, debug, and deploy Dynamics 365 solutions.
• Follow Agile delivery practices and contribute to continuous improvement.

Support & Maintenance

• Troubleshoot and resolve Dynamics 365 application issues, defects, and technical problems.
• Perform root cause analysis and implement permanent solutions.
• Support platform enhancements, maintenance activities, and performance improvements.

Collaboration

• Collaborate with Business Analysts, Product Owners, Architects, and other technical teams to translate business requirements into effective technical solutions.
• Participate in technical discussions, solution design sessions, and project planning activities.
• Communicate technical concepts effectively to both technical and non-technical stakeholders.

Governance & Quality

• Ensure solutions adhere to established coding standards, security policies, and enterprise architecture guidelines.
• Apply best practices for application development, security, performance, and maintainability.
• Conduct appropriate testing and quality checks before deployment.

Documentation

• Create and maintain technical documentation, including solution designs, configurations, integrations, and deployment procedures.
• Support knowledge transfer and solution sustainment activities.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.

• At least 2 years of hands-on experience in Microsoft Dynamics 365 and Power Platform development.

• Strong experience in Dynamics 365 CRM customization and configuration.

• Proficiency in:

  • Microsoft Dynamics 365
  • Microsoft Power Platform
  • Microsoft Dataverse
  • C# / .NET
  • JavaScript
  • API and integration development

• Experience with system integrations, data handling, and solution deployment.

• Familiarity with Agile software development methodologies.

• Understanding of DevOps practices and software development lifecycle processes.

Preferred Qualifications

• Experience with Microsoft Azure services, such as:

  • Azure Logic Apps
  • Azure Functions
  • Azure Service Bus

• Exposure to CI/CD pipelines and release management tools, particularly Azure DevOps.

• Understanding of CRM business processes such as:

  • Sales
  • Customer Service
  • Finance
  • Operations

Key Competencies

• Strong problem-solving and analytical skills.
• Effective communication and stakeholder management skills.
• Strong attention to quality, security, and technical standards.
• Ability to manage priorities and deliver within established timelines.
• Ability to collaborate effectively with cross-functional and technical teams.
• Continuous learning and adaptability to evolving technologies.

Scope & Impact

• Deliver reliable, scalable, and secure Dynamics 365 solutions that support business operations.
• Improve user experience and operational efficiency through automation, integrations, and system enhancements.
• Contribute to the stability, security, and continuous improvement of enterprise CRM platforms.
• Support the successful delivery and sustainment of Dynamics 365 and Power Platform solutions.