Dynamics 365 F&O Support Specialist

Our client is seeking a Dynamics 365 Finance & Operations (F&O) Support Specialist to support and optimize its enterprise business applications environment. This individual will be responsible for day-to-day application support, system administration, troubleshooting, configuration, reporting, and continuous improvement initiatives.

The ideal candidate will bring strong functional knowledge of ERP processes across finance, procurement, subscription billing, and supply chain operations, along with excellent analytical, communication, and customer service skills.

This role will serve as a key liaison between business stakeholders and technical teams to maintain system stability, data integrity, user adoption, and operational efficiency. The specialist will also contribute to system enhancements, testing, release management, integrations, reporting, and process improvement initiatives.

Key Responsibilities

Production Support & User Assistance

• Provide day-to-day operational support for Microsoft Dynamics 365 Finance & Operations.
• Respond to user requests, troubleshoot application issues, and manage incidents through resolution.
• Perform root cause analysis and document resolutions and corrective actions.
• Support month-end, year-end, and other critical business processing activities.
• Develop and maintain support documentation, knowledge articles, and user procedures.

System Administration & Configuration

• Configure and maintain security roles, workflows, business processes, and system settings.
• Support data management activities, including imports, exports, integrations, and data validation.
• Assist with environment maintenance, application testing, releases, and feature deployments.
• Monitor system performance, reliability, and data quality.
• Coordinate with software vendors, implementation partners, and third-party providers to resolve issues and support enhancements.
• Assist with application updates, service releases, and regression testing.

Business Process Improvement

• Collaborate with Finance, Operations, Customer Service, and Technology teams to identify process improvement opportunities.
• Analyze business requirements and recommend scalable ERP solutions.
• Identify opportunities to automate manual processes and improve operational efficiency.
• Participate in system testing, user acceptance testing (UAT), and deployment readiness activities.

Reporting, Analytics & Data Management

• Support operational, financial, and management reporting requirements.
• Assist users with Power BI, Excel, and native ERP reporting tools.
• Validate report accuracy, data integrity, and consistency across business processes.
• Recommend reporting enhancements and improved KPI visibility.
• Maintain a strong understanding of the ERP data model, including core entities, relationships, dependencies, and business process data flows.
• Document data architecture, integration touchpoints, field usage, and data ownership standards to support troubleshooting, reporting, audits, and future enhancements.

Required Qualifications

• Bachelor's degree in Information Systems, Business, Accounting, Finance, Supply Chain, or a related discipline; equivalent professional experience will also be considered.
• 3+ years of experience supporting Microsoft Dynamics 365 Finance & Operations, Dynamics AX, or a comparable ERP platform.
• Experience supporting enterprise applications in a production environment.
• Hands-on experience with application troubleshooting, system configuration, testing, and end-user support.
• Familiarity with ERP data management frameworks, integrations, and data validation.
• Knowledge of release management, regression testing, and deployment processes.
• Familiarity with Microsoft Power Platform, Power Automate, and Power BI.
• Experience supporting third-party or independent software vendor (ISV) solutions within an ERP environment.
• Experience working in ERP implementation, post-go-live support, or ongoing application support environments.