Dynamics 365 Field Service Consultant

Job Title: Dynamics 365 Field Service Consultant

Experience: 5+ Years
Location: Remote
Employment Type: Contract - 6 Months (Possible Extension)
Shift: Australia AEST Business Hours

Role Summary

We are seeking a hands-on Dynamics 365 Field Service Consultant with strong techno-functional expertise in D365 Customer Engagement (CE). The consultant will be responsible for end-to-end Field Service configuration, scheduling, mobile application setup, testing, UAT, and integration support within an enterprise D365 CE program.

Key Responsibilities

• Gather and document business requirements and prepare Gap-Fit documentation.
• Configure Work Orders, Incident Types, Work Order Templates, Products & Services.
• Configure Bookable Resources, Schedule Board, and Universal Resource Scheduling (URS).
• Configure Agreements, recurring Work Orders, Price Lists, and scheduling rules.
• Configure Field Service Mobile App, Inspections, and technician workflows.
• Configure Customer Assets, Equipment, Skills, Resources, Accounts, and Locations.
• Support integration between D365 Field Service and ERP/backend systems such as D365 Finance & Operations and SAP.
• Prepare functional test cases, execute testing, and support UAT and defect resolution.
• Prepare user manuals, training materials, and conduct knowledge transfer.
• Participate in sprint demos, stakeholder meetings, and project status discussions.
• Support related D365 Sales CE configuration including Leads, Opportunities, Business Rules, and Workflows where required.

Required Skills & Experience

• 5+ years of hands-on experience with Microsoft Dynamics 365 Field Service.
• Strong experience with D365 CE / Customer Engagement.
• Hands-on expertise in:
  • Work Orders
  • Bookable Resources
  • Schedule Board
  • Universal Resource Scheduling
  • Agreements
  • Inspections
  • Customer Assets
  • Price Lists
  • Field Service Mobile
• Working knowledge of Microsoft Dataverse, Power Apps, and Power Automate.
• Experience supporting enterprise integrations with SAP, D365 Finance & Operations, or other ERP systems.
• Experience with requirements gathering, Gap-Fit analysis, functional testing, UAT, and documentation.
• Strong understanding of Agile/Scrum delivery methodologies.
• Excellent communication and stakeholder management skills.

Preferred Skills

• Experience with D365 Sales CE.
• Knowledge of Power Platform customization.
• Experience working with global/Australia-based teams.
• Previous experience in Field Service, utilities, manufacturing, or asset-intensive industries.

Key Competencies

Dynamics 365 Field Service | D365 CE | URS | Schedule Board | Work Orders | Mobile App | Inspections | Customer Assets | Dataverse | Power Platform | ERP Integration | UAT | Functional Consulting

Disclaimer: This job posting & Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.