Dynamics AX+ CCaas Developer

About the Opportunity
A fast-scaling enterprise technology consultancy operating in the Microsoft Dynamics 365 & Cloud Contact Center space, we deliver integrated ERP + CCaaS solutions for global clients across manufacturing, logistics, and retail. Our developers architect and deploy scalable, secure, and intelligent business applications-blending Dynamics AX/365 Finance & Operations with modern cloud contact center platforms to automate workflows, unify customer data, and drive operational efficiency at scale. Role & Responsibilities

• Design, develop, and deploy custom modules and integrations within Microsoft Dynamics 365 F&O (formerly AX) using X++, LCS, and Power Platform tools.
• Integrate Dynamics AX/365 with leading CCaaS platforms (e.g., Genesys Cloud, Amazon Connect, Twilio Flex) via REST APIs, webhooks, and middleware.
• Build and maintain real-time data sync pipelines between ERP and contact center systems to enable unified customer context and agent efficiency.
• Collaborate with business analysts and QA teams to translate requirements into technical specs, unit tests, and deployment packages for UAT and production.
• Optimize performance and scalability of AX/365 solutions, including AOS tuning, query optimization, and extension management.
• Support CI/CD pipelines for Dynamics 365 applications using Azure DevOps and ALM tools; ensure adherence to Microsoft best practices and security standards.

Skills & Qualifications

Must-Have

• X++
• Dynamics 365 F&O
• LCS (Lifecycle Services)
• Power Platform (Canvas/Model-driven Apps)
• REST API Integration
• Genesys Cloud
• Amazon Connect
• Azure DevOps

Preferred

• Twilio Flex
• Microsoft Dataverse
• Agile/Scrum methodology

Benefits & Culture Highlights

• 100% remote work with flexible hours-build your own schedule around peak productivity.
• Access to Microsoft certification reimbursements and quarterly upskilling stipends.
• Work with Fortune 500 clients across geographies-gain exposure to global enterprise tech stacks.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.