Dynamics CRM 365 Functional Consultant

Microsoft Certifications are preferred, particularly MB-210 (Sales), MB-230 (Customer Service), MB-240 (Field Service), MB-220 (Marketing), or PL-200 (Power Platform Functional Consultant). 2. Experience with Agile/Scrum delivery methodology. 3. Exposure to Dynamics 365 Business Central or Finance & Operations (F&O) in an integrated landscape. 4. Industry vertical experience (BFSI, Manufacturing, Healthcare, Professional Services, etc.) 5. Exposure to Copilot for Sales/Service or AI Builder. 6. Bachelors degree in Computer Science, Information Systems, Business Administration, or a related field (MBA is a plus).

Business & Process Analysis: Able to interpret and analyse business processes across varied industries. 2. Documentation: Skilled in creating, validating, and reviewing detailed functional, workflow, and testing documents. 3. Testing: Proficient in preparing, executing, and reviewing functional test cases and documentation. 4. Client Engagement: Strong client-facing skills for workshops, training, demos, and consulting. 5. Leadership: Capable of mentoring and guiding team members, taking ownership for functional delivery within projects. 6. Collaboration: Works closely with technical and functional leads, architects, and sales teams to deliver end-to-end solutions. 7. Continuous Learning: Pursues ongoing professional development and certifications in Dynamics 365 CRM and Power Platform

Senior Microsoft Dynamics CRM 365 Functional Consultant

68+ years of overall Dynamics 365 CRM (CE)/Power Platform functional consulting experience, including at least 2–3 full life cycle implementations as a lead consultant.

2. Strong hands-on expertise in at least two of: Sales, Customer Service, Field Service, Marketing/Customer Insights – Journeys.

3. Solid understanding of the Power Platform: Power Automate, Power Apps (Canvas/Model-driven), Power BI, and Dataverse.

Power Pane, Level-Up, Configuration Migration Tool, KingswaySoft, or similar).

5. Familiarity with security model design (business units, teams, security roles, field-level security). 6. Working knowledge of integration concepts (APIs, Azure Logic Apps; Dual-write/D365 F&O integration is a plus).

6. Experience providing pre-sales demonstrations and preparation. 8. Experience writing functional specs, test scripts, and end-user training materials.

7. Excellent communication, presentation, workshop facilitation, and problem-solving skills.

Business & Process Analysis: Able to interpret and analyse business processes across varied industries. 2. Documentation: Skilled in creating, validating, and reviewing detailed functional, workflow, and testing documents. 3. Testing: Proficient in preparing, executing, and reviewing functional test cases and documentation. 4. Client Engagement: Strong client-facing skills for workshops, training, demos, and consulting. 5. Leadership: Capable of mentoring and guiding team members, taking ownership for functional delivery within projects. 6. Collaboration: Works closely with technical and functional leads, architects, and sales teams to deliver end-to-end solutions. 7. Continuous Learning: Pursues ongoing professional development and certifications in Dynamics 365 CRM and Power Platform.Role & responsibilities

Preferred candidate profile

Perks and benefits