Dynamics CRM Developer

• Must have over 3+ years of Experience in MS Dynamics 365 CRM (on-premise / Cloud).
• Must have good Techno-Functional knowledge on MS Dynamics 365 CRM Sales Field Services and end to end customization.
• Complete process flow understanding and experience in key areas Sales, Marketing, Case Management and Field service.
• Hands-on experience in Development / Support / Implementation projects.
• Will be responsible to interact with end-users/client to take down their requirements and train them as and when required.
• Must have experience in interacting with international clients.
• Should have sound knowledge of implementing MSD CRM best practices.
• Must have experience on end-to-end MSD CRM Implementation/deployment.
• Should be able to leverage his/her experience with Dynamics CRM to step back and recommend and / implement Dynamics CRM best practices including any structure, grooming/clean-up, or basic changes as may be needed to properly conform with the standard Dynamics CRM workflows and thus facilitate efficient use of the system.
• Should be able to provide some level of ad-hoc end user training as needed for Dynamics CRM modules, workflows, or general questions coming from end-users.
• Should have good command on Entity Customization, Business Units, Security aspects, Plugins, Workflows, Custom workflows, JavaScript web resources, services.

Job Summary

• Facilitate workshops to develop business requirements; create demonstrations to provide proof of concept; plan and assist the team.

• Must have worked with both technical and functional aspects in MS Dynamics 365 CRM.

• Must have worked strong knowledge in C#, javascript Dynamics CRM SDK, Entity Framework.

• Must have Strong knowledge in PowerAutomate, PowerApp Module Driven Apps

• Should have developed Workflow/Custom Workflow development and Front-End Entity Form development.

• Must have work experience in Entity Customizations and Entity View Customizations.

• Data migration and integration mappings using SQL Integration Services, Web Services.

• SQL Reporting Services.

• The role includes working with customers technical, business and management teams to understand their strategy and identify their must-have requirements, in order to design and deliver highly complex integrated solutions.

• Provide input and advice regarding Microsoft Dynamics CRM capabilities, functions and features to clients and prospects.

• Conduct hands-on implementation, the configuration of the various components of Microsoft Dynamics CRM

• Build positive client relationships by developing an understanding of the client s business processes.

• Perform requirements gathering, Business Process Analysis.

• Understand customer requirements and advise the project team on highly specialized, complex solutions architecture and implementation.

• Adapt to different end-user learning styles when training, gathering requirements, etc.

• Create documentation for clients, including PowerPoint presentations and Visio workflows regarding functional requirements, design, training, process engineering, etc.

• Assist internal resources with support or pre-sales of Microsoft CRM and related integrations.

• Graduate or Post Graduate.

• 3+ years of experience implementing Microsoft Dynamics CRM is required.

• Significant experience with sales management, marketing, and/or customer service processes.

• Good to have Microsoft Dynamics CRM certification.

Performance Skills

• Excellent communication skills.
• Self-Starter with ability to handle multiple tasks and shifting priorities.
• Thinks clearly and calmly under pressure.
• Investigates problems to establish real or hidden causes.
• Places emphasis on client satisfaction.
• Learns new concepts quickly and thoroughly.
• Promotes the mission and shared values of our company.

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