Dyson Expert (In-Store)

About Us

Dyson technology works differently, it is engineered to solve real problems. The best way to understand it is to experience it. This is why we created Dyson Demo - a place that brings to life the science and engineering at the heart of our machines.

At Dyson, we sell by demonstrating. Our Experts, Stylists and Retail Strategy and Operations team are Dyson advocates who know our technology inside out and are excited by it. They are the face of Dyson, connecting our world-leading and pioneering technology with shoppers and owners.

About the Role

Are you dynamic, passionate and eager to represent an International Technology Brand? We are looking to grow our Expert Team and would love to hear from you!

Our approach is unique - it is all about the experience for our potential owners. Our team of Experts are confident and knowledgeable. They understand the importance of consultation and ensuring that customers are well informed and are guided to select the right product to solve their problems. When shoppers have the right product for their needs, they are excited to share their experience with others - that’s what we are looking for!  Join our exciting team to learn more about how you can contribute to a winning team!

Our mission

• Deliver outstanding client and after-sale service to every visitor, ensuring customer satisfaction at every step
• Drive sales by demonstrating superior product knowledge, engagement, and an entrepreneurial mindset on the sales floor
• Take the lead in achieving and exceeding both individual and team sales and KPI goals
• Model a transparent and authentic approach with customers, focusing on building strong relationships that lead to repeat business
• Communicate openly and professionally with clients and colleagues to optimize store performance
• Maintain a proactive presence on the floor to identify and capitalize on shopper needs, ensuring that each interaction leads to a tailored product recommendation
• Support operational routines as needed, including merchandising, store upkeep, and adherence to all company policies and operational procedures
• Guide and support new and junior team members by sharing effective selling strategies, upselling techniques, and actionable tips to drive business
• Reinforce Dyson’s values and culture through strong work ethic and consistent results

About You

• 4+ years’ professional Retail Sales experience, providing high-quality service focused on client needs.  Experience in technology and prestige luxury brands an asset

• Have a natural business mindset and an entrepreneurial spirit with proven track record in achieving and exceeding quotas

• Strong team spirit to achieve common goals – build strong relationships within Dyson as well as with our third-party retail partners

• Self-motivated, able to work independently and understands when to seek guidance

• Proactive, enthusiastic, & with a problem-solving attitude

• Excellent communication and interpersonal skills

• Strong negotiation skills combined with an adaptable approach to selling

• Comfortable in working retail hours (including weekends, holidays)