e-Banking App Operations Manager ( Secondment contract) [Ref no: EBD-AOM-AL]

Job Responsibilities:

• Operations Strategy and Execution：Develop and implement the Bank’s annual app operations plan. Plan and execute online and offline campaigns;
• Data Analysis：Analyze user behavior data by SQL/Python, produce optimization reports, and drive iterative improvements;
• Product Operations Closed-Loop Management：Monitor App feature usage rates and manage user feedback loops;
• Cross-Department Collaboration and Resource Integration：Liaise with R&D team to facilitate feature development and coordinate with compliance departments;
• Competitor Research and Innovation Exploration：Regularly analyze peer App strategies to identify differentiated operational approaches and explore AI applications in user engagement.

Job Requirements:

• Bachelor’s degree or above in Finance, Computer Science, Marketing or related disciplines.
• At least 3-5 years of experience in Banking or Fintech company, with a track record of successful campaign planning.
• Proficiency in Tableau/Power BI; basic data analysis skills using SQL.
• Familiarity with Hong Kong e-Banking compliance requirements.
• Ability to identify user needs through data and design commercialization pathways.
• Experience in leading at least two full-cycle operations projects, and with cross-cultural collaboration experience.
• Candidate with experience in Banking Apps and Operational Models, or AI projects (e.g., machine learning model deployment, intelligent recommendation systems) is preferred.

Interested parties please send your full resume with present and expected salary, and quoting reference number to Talent Acquisition Division by clicking “Apply Now”. For details, please visit https://www.ncb.com.hk/ and refer to the page “Join Us”.

We are an Equal Opportunities Employer. Data collected would be used for recruitment purposes only. Applicants who do not hear from us within 8 weeks may consider their applications unsuccessful and their data will be destroyed within 12 months of receipt.