E-Billing Coordinator

Job Summary

The E-Billing Coordinator plays a key role in supporting the billing operations of a large, national professional services organization. This role is responsible for processing and monitoring electronic invoice submissions, resolving billing discrepancies, and ensuring accurate matter and rate information across billing systems. The E-Billing Coordinator will work closely with Billing Coordinators and the broader finance team to maintain data integrity and support timely invoice acceptance across client vendor portals.

Key Responsibilities

• Submit client invoices through e-billing platforms in alignment with Outside Counsel Guidelines.
• Track and monitor invoice submissions and acceptance using internal e-billing tools.
• Ensure invoices are successfully received in vendor systems such as Legal Tracker, T360, CounselLink, and other similar platforms.
• Conduct first-level corrections to resolve e-billing issues, such as adjusting task codes or addressing block billing, and resubmit invoices as needed.
• Monitor vendor sites for new matters and collaborate with the Billing team to ensure accurate matter setup in internal financial systems.
• Review client sites for rate approvals and communicate rate changes to Billing and Pricing teams.
• Assist the E-Billing Supervisor by identifying trends and suggesting preventative actions to reduce invoice rejections and reductions.
• Help maintain data integrity within the billing system by coordinating closely with Billing and Finance team members.
• Perform additional duties as assigned by the E-Billing Supervisor.

Minimum Education & Experience Requirements

• Associate degree in business, accounting, or a related field, or equivalent professional experience.
• Prior experience in legal billing or related accounting functions.
• Minimum of 3 years of experience in a law firm or professional services environment.
• Familiarity with financial systems such as Elite 3E, Elite Enterprise, or Aderant.
• Experience using e-billing platforms such as eBillingHub or BillBlast and major vendor sites (e.g., T360, Legal Tracker, CounselLink).

Special Requirements

• Ability to work overtime or weekends when necessary to support billing deadlines.

Knowledge, Skills, and Abilities

• Strong proficiency in Microsoft Office, especially Excel and Word.
• High attention to detail and accuracy in processing billing information.
• Strong organizational and time management skills with the ability to prioritize work effectively.
• Excellent verbal and written communication abilities.
• Ability to collaborate with cross-functional teams, including Billing, Pricing, and Finance.
• Working knowledge of electronic billing systems and common client billing requirements.

Additional Desired Characteristics

• Experience coordinating billing processes within a large, multi-office organization.
• Familiarity with law firm billing structures, timekeeping practices, and Outside Counsel Guidelines.
• Ability to quickly learn new systems and adapt to process changes.

Work Environment

• Role may be performed fully remote; however, candidates must reside within reasonable commuting distance to a regional office location.
• Standard day-shift schedule, with flexibility required during peak billing periods.
• Limited travel may be required for training or team meetings.