E-Commerce Account Specialist

Position Title: E-Commerce Account Specialist (For Pooling)

Department: E-Commerce
Reports To: E-Commerce Manager
Employment Type: Full-time
Work Location: Alabang, Muntinlupa

Job Summary

The E-Commerce Account Specialist is responsible for the daily management and growth of assigned online marketplace accounts, including Shopee, Lazada, TikTok Shop, and other digital channels. The role ensures accurate product listings, effective campaign execution, sales monitoring, operational compliance, and coordination with internal teams to achieve sales and service targets.

Key Responsibilities

• Manage assigned marketplace accounts and maintain overall store health.
• Ensure product listings are accurate, complete, and optimized (titles, descriptions, images, attributes, pricing, and stock availability).
• Execute platform campaigns, vouchers, bundles, flash sales, and promotional activities.
• Monitor daily sales performance and recommend actions to improve traffic, conversion, and revenue.
• Coordinate with Supply Chain, Warehouse, Marketing, Customer Service, and platform partners to support business operations.
• Monitor order fulfillment, cancellations, returns, customer concerns, and marketplace SLA compliance.
• Prepare daily, weekly, and monthly sales and performance reports.
• Analyze campaign, traffic, and conversion data and provide recommendations to improve profitability and customer experience.
• Stay updated on marketplace policies, tools, and upcoming campaigns and support process improvement initiatives.

Qualifications

• Bachelor’s degree in Marketing, Business Administration, E-Commerce, Management, or a related field.
• 1–3 years of experience in e-commerce, marketplace operations, digital commerce, or online retail; fresh graduates are welcome to apply.
• Experience handling Shopee and Lazada is preferred; TikTok Shop experience is an advantage.
• Proficient in Microsoft Excel / Google Sheets and marketplace seller platforms.
• Strong analytical, organizational, communication, and problem-solving skills.
• Detail-oriented and capable of managing multiple tasks in a fast-paced environment.

Key Performance Indicators (KPIs)

• Sales achievement versus target
• Store health and SLA compliance
• Listing accuracy and content completeness
• Cancellation and return rates
• Campaign execution accuracy
• Conversion rate improvement
• Customer satisfaction metrics

Core Competencies: ABOVE AVERAGE MATH