E-Commerce Admin

E-Commerce Admin

Salary will be based on experience, skills and overall performance.

About the Role

We are looking for a detail-oriented, responsible and proactive E-Commerce Admin to manage and maintain our daily E-Commerce operations across Shopee, TikTok Shop and other online platforms.

The ideal candidate should be organized, willing to learn and able to manage multiple online stores efficiently. Experience in E-Commerce or online retail is an advantage, but candidates with a strong willingness to learn are also welcome.

Key Responsibilities

• Manage and maintain at least 6 Shopee / TikTok Shop stores

• Check, process and print daily orders that need to be shipped

• Monitor order processing and ensure orders are fulfilled and shipped accurately and on time

• Manage and maintain Product Listings, including:

  • Uploading new products
  • Updating product information, descriptions, pricing and images
  • Updating stock availability
  • Managing out-of-stock products
  • Updating products when stock is replenished

• Regularly monitor inventory and product availability to minimize sales loss due to out-of-stock items

• Monitor and maintain overall Shop Health / Store Performance

• Monitor and resolve platform violations, warnings, penalties and other store-related issues

• Handle Customer Service and respond to customer enquiries promptly

• Maintain good Customer Chat response rate and service performance

• Customer Service Allowance may be provided based on response rate and overall performance

• Handle customer enquiries related to orders, returns, refunds and after-sales matters

• Upload and manage new products and ensure product information is accurate and up to date

• Participate in Shopee / TikTok Shop Campaigns, Vouchers, Discounts, Flash Sales and other promotional activities

• Assist in optimizing Product Listings to improve product visibility and sales performance

• Monitor product sales, traffic and store performance and make necessary improvements

• Coordinate with Warehouse, Sales and Purchasing teams to ensure smooth order fulfillment and stock availability

• Stay updated with Shopee / TikTok Shop policies, platform rules and new features

• Perform other E-Commerce related tasks assigned by the management

About You

• Previous experience in E-Commerce, Shopee, TikTok Shop or Online Retail is an advantage
• Experience managing multiple Shopee / TikTok Shop stores is an added advantage
• Familiar with Shopee Seller Centre / TikTok Shop Seller Centre
• Basic knowledge of Microsoft Excel / Google Sheets
• Good computer skills
• Responsible, organized and detail-oriented
• Able to work independently and manage daily tasks efficiently
• Good communication and Customer Service skills
• Able to multitask and work within deadlines
• Interested in E-Commerce and online sales
• Willing to learn and adapt to new platforms, features and E-Commerce trends
• Mandarin-speaking candidates are preferred
• Experience in Automotive Accessories / Car Accessories E-Commerce will be an added advantage
• Fresh candidates with a strong willingness to learn are welcome to apply

Benefits

• Statutory Contributions (EPF, SOCSO, EIS)
• Training provided
• Free parking
• Free snacks provided occasionally
• Drinking water dispenser
• Personal workstation
• Year-End Banquet
• Year-End Lucky Draw
• Year-End Bonus / Performance Bonus
• Customer Service Allowance based on response rate and performance
• Strong prospects for salary increments and career advancement
• Good opportunities for long-term career development

Other Details

• Full-Time position

• 5.5 working days per week

• Probation Period applies

• Salary will be determined based on relevant experience, skills and overall performance

Join us and grow your career in the E-Commerce industry!