E-commerce Admin

About the role

Nespresso Ph (Exclusively distributed by Novateur Coffee Concepts, Inc.) is seeking a dynamic and detail-oriented E-commerce Admin to join our team in Bonifacio Global City, Taguig City, Metro Manila. This is a full-time position based on-site that plays a crucial role in supporting our e-commerce operations and ensuring seamless online customer experiences. As E-commerce Admin, you will be instrumental in managing the day-to-day administrative functions that keep our online retail platform running efficiently, from product listings and inventory management to order processing and customer support coordination. This role is essential to maintaining Nespresso's reputation for excellence in the premium coffee market and supporting our buying and merchandising teams in delivering exceptional value to our customers.

What you'll be doing

• Managing product listings, including uploading, updating, and maintaining accurate product information, descriptions, pricing, and images on e-commerce platforms
• Monitoring and coordinating inventory levels to ensure optimal stock availability and preventing overselling or stockouts
• Processing and tracking online orders, ensuring timely and accurate fulfillment and delivery to customers
• Liaising between the buying, merchandising, and operations teams to ensure alignment on product launches, promotions, and seasonal campaigns
• Maintaining e-commerce databases and records, including customer information, transaction history, and performance analytics
• Supporting the management of promotional campaigns, discount codes, and special offers across online channels
• Responding to customer inquiries and resolving e-commerce-related issues in a timely and professional manner
• Analysing e-commerce performance metrics and preparing reports to identify trends, opportunities, and areas for improvement
• Ensuring compliance with company policies and procedures regarding online sales and customer data protection
• Assisting with website maintenance and updates to enhance user experience and functionality

What we're looking for

• Proven experience in e-commerce administration, retail operations, or a similar administrative role within the retail or consumer products sector
• Strong proficiency in using e-commerce platforms, content management systems, and retail management software
• Excellent organisational and time management skills with the ability to prioritise multiple tasks and meet deadlines
• Attention to detail and accuracy in data entry, inventory management, and product information maintenance
• Proficient in Microsoft Office applications (Excel, Word, PowerPoint) and experience with data analysis tools
• Solid understanding of retail buying and merchandising principles
• Strong communication skills, both written and verbal, with the ability to work effectively across multiple teams
• Customer service orientation and problem-solving mindset
• Familiarity with SEO best practices and digital marketing concepts is advantageous
• Knowledge of the premium coffee or luxury goods market is a plus
• Ability to work independently and as part of a collaborative team in a fast-paced environment

What we offer

Working at Nespresso Ph offers an exciting opportunity to be part of a globally recognised premium brand with a strong commitment to excellence and innovation. We provide a competitive compensation package commensurate with experience and performance. Our workplace culture values professional development, teamwork, and a passion for delivering outstanding customer experiences. We offer a supportive work environment where your contributions are recognised and valued. Additional benefits may include staff discounts on Nespresso products, opportunities for career advancement within the growing e-commerce sector, and exposure to international best practices in luxury retail. We encourage work-life balance and are committed to supporting the wellbeing and development of all our team members.

About us

Nespresso Ph (Exclusively distributed by Novateur Coffee Concepts, Inc.) is the leading purveyor of premium coffee solutions in the Philippines. As part of the globally renowned Nespresso brand, we are dedicated to delivering the finest quality espresso and coffee experiences to discerning customers. Our commitment to excellence extends across every aspect of our business—from our carefully sourced coffee beans to our innovative brewing systems and exceptional customer service. We operate at the intersection of retail and technology, constantly evolving our e-commerce capabilities to meet the expectations of our modern, digitally-savvy customer base. With a strong presence in the premium consumer products market, we combine Swiss precision with a passion for the art of coffee, creating memorable experiences for our customers. We are proud of our sustainable practices and our mission to make exceptional coffee accessible to coffee enthusiasts throughout the Philippines.

Apply now

If you are a detail-oriented professional with e-commerce expertise and a passion for delivering excellence in retail, we would love to hear from you. Please submit your CV, a cover letter outlining your relevant experience, and any supporting documents to apply for this exciting opportunity to join the Nespresso Ph team.