E-Commerce Admin

Key responsibilities

1. Manage daily e-commerce operations across TikTok, Shopee and Lazada.
2. Process and monitor online orders, including order status, fulfilment, cancellations, returns and refunds.
3. Respond to customer enquiries through e-commerce platforms, WhatsApp and other relevant channels.
4. Maintain and update product listings, including product names, descriptions, prices, images and other information.
5. Monitor product availability and assist with maintaining accurate inventory records.
6. Assist with setting up online promotions, vouchers, campaigns and promotional prices.
7. Create and update basic product content for online listings and social media.
8. Assist with simple graphic and video content using Canva, CapCut or other suitable tools.
9. Track and maintain basic sales and product performance data.
10. Prepare simple reports on online sales, orders and product performance.
11. Monitor competitor prices, promotions and product listings where required.
12. Assist with identifying ways to improve product listings, customer experience and online sales performance.
13. Organise e-commerce documents, product information and other online business materials.
14. Perform other administrative and e-commerce-related tasks as required.

Requirements

• Diploma or Bachelor's Degree in Business, E-Commerce, Marketing, Administration, Management or a related field.

• Previous experience in e-commerce, online sales, customer service or administration is an advantage.

• Experience managing Shopee, Lazada or TikTok Shop is an advantage.

• Familiar with Microsoft Excel / Google Sheets and basic data entry.

• Familiar with Canva, CapCut or other content creation tools is an advantage.

• Good organisational and multitasking skills.

• Detail-oriented and able to identify errors in orders, product information and sales data.

• Good written and verbal communication skills in English and Bahasa Malaysia.

• Customer-friendly and comfortable communicating with customers through online platforms.

• Able to work independently while also working well with the team.

• Proactive, responsible and willing to learn.

• Comfortable working with numbers, spreadsheets and basic sales information.

Fresh graduates with relevant internship experience are welcome to apply.

Benefits

• Parking reimbursement, subject to company policy

• Overtime payment

• Hands-on-experience in e-commerce operations and online business management

• Experience in product management, online marketing, sales reporting, and customer service