E-Commerce Admin

About the role

We are looking for a detail-oriented and responsible E-Commerce Admin to manage daily e-commerce platform operations, process orders, coordinate deliveries, and provide customer support. Candidates with WooCommerce experience will be given priority.

Key responsibilities

• Manage daily backend operations on WooCommerce, TikTok Shop, Lazada, and Shopee.
• Update product information, prices, and promotional settings to ensure accuracy across all platforms.
• Arrange order shipments and prepare shipping labels and dispatch documents.
• Coordinate with the warehouse and logistics providers, monitor delivery progress, and resolve shipping issues.
• Respond to customer enquiries regarding products, orders, and deliveries.
• Follow up on after-sales issues, returns, exchanges, and refund requests in accordance with company and platform procedures.
• Verify order details, payment status, product quantities, and delivery information.
• Follow orders through from receipt to dispatch, addressing cancellations, incorrect information, and stock shortages promptly.
• Maintain accurate order records and ensure timely processing.
• Assist with product listings, delisting, and product information updates.
• Coordinate with relevant departments to verify stock availability and update platform inventory levels.
• Compile daily order and sales data and assist with basic reporting.
• Work closely with multiple departments to manage complex workflows and resolve operational issues.
• This role requires careful coordination, sound judgement, and the ability to manage competing priorities. Candidates should consider whether these demands align with their working preferences and long-term career goals before applying.

About you

• Experience in e-commerce administration, order processing, or customer service is preferred.
• WooCommerce experience is preferred; additional experience with TikTok Shop, Lazada, or Shopee backend operations is an advantage.
• Proficient in Excel or Google Sheets for organising data and maintaining records.
• Detail-oriented, organised, and responsible, with good communication skills.
• Able to prioritise tasks and complete order processing and customer follow-ups within required timelines.
• Willing to learn different e-commerce platform workflows and collaborate effectively with the team.