E-Commerce Admin Executive (Penang)

About the role

Manage and optimize product listings across Shopee, Lazada, TikTok Shop, and other online platforms. Craft engaging and accurate content for product pages, highlighting features, specifications, and key benefits. Plan and execute content marketing strategies to enhance brand drive traffic and conversion. Plan and coordinate online events or promotions during festive seasons and key sales periods. Stay up to date with gadget trends, competitors' activities, and market insights to identify new opportunities. Work closely with internal teams to brainstorm ideas for new campaigns, promotions, and product pushes. Support monthly promotion planning, pricing, and costing tasks. Contribute to the execution of business strategies to achieve sales and growth targets. Respond to customer inquiries via chat or social platforms to support sales conversions and brand reputation when necessary.

Key responsibilities

• Manage and optimize product listings across Shopee, Lazada, TikTok Shop, and other online platforms
• Craft engaging and accurate content for product pages, highlighting features, specifications, and key benefits
• Plan and execute content marketing strategies to enhance brand drive traffic and conversion
• Plan and coordinate online events or promotions during festive seasons and key sales periods
• Stay up to date with gadget trends, competitors' activities, and market insights to identify new opportunities
• Work closely with internal teams to brainstorm ideas for new campaigns, promotions, and product pushes
• Support monthly promotion planning, pricing, and costing tasks
• Contribute to the execution of business strategies to achieve sales and growth targets
• Respond to customer inquiries via chat or social platforms to support sales conversions and brand reputation when necessary

About you

• Minimum 1 year of e-commerce experience
• Able to independently manage and optimise product listings, including titles, descriptions, images, variations, pricing and promotion settings
• Good written and spoken Chinese, English and Bahasa Malaysia, with the ability to organise clear and accurate product content
• Able to identify product selling points and customer needs, make basic image edits independently, and work with designers to improve product presentation
• Able to interpret basic platform data, such as traffic, click-through rates, conversion rates and sales, and suggest practical improvements
• Proficient in Microsoft Excel or Google Sheets for organising product information, tracking progress and preparing basic reports
• Proactive, responsible and detail-oriented, with the ability to follow up, communicate issues early and complete work on time, independently and as part of a team
• Creative and analytical mindset