E-Commerce & Digital Operation Executive

Key Responsibilities

• Manage day-to-day operations of international B2B e-commerce platforms.

• Upload, maintain and optimise product listings, product descriptions, specifications, images and related information.

• Handle enquiries from local and international customers.

• Follow up on sales leads, RFQs, quotations and potential business opportunities.

• Communicate and build relationships with overseas buyers, distributors and business partners. • Support international sales and export-related activities.

• Assist in preparing quotations, product information, company profiles and sales materials.

• Coordinate product information, pricing, availability and documentation with internal teams and suppliers.

• Assist with pharmaceutical and healthcare product information and related documentation.

• Maintain customer and sales records using different business systems.

• Operate multiple e-commerce, CRM, communication and digital platforms.

• Monitor enquiries, leads and sales opportunities and ensure proper follow-up.

• Conduct online research on potential customers, markets, products and international business opportunities.

• Assist with digital marketing and online promotional activities when required.

• Prepare sales and e-commerce performance reports.

• Learn and adapt to new systems, platforms and AI/digital tools used by the company.

• Perform other e-commerce, international sales and digital operation duties as assigned.

Requirements

• Diploma or Degree in International Business, E-Commerce, Business Administration, Marketing, IT, Pharmaceutical-related studies or a related field.

• Minimum 1–2 years of experience in B2B sales, e-commerce, international trade or a related field is preferred.

• Familiar with B2B international trade and export processes, including customer enquiries, RFQs, quotations, order confirmation, payment, shipping and delivery coordination.

• Basic understanding of international trade documentation such as Proforma Invoice (PI), Commercial Invoice, Packing List, Certificate of Origin and shipping documents.

• Knowledge of Incoterms, international payment terms, logistics and export procedures will be an added advantage.

• Experience using international B2B e-commerce platforms such as Alibaba.com is an advantage.

• Experience or knowledge in pharmaceutical, healthcare, medical or supplement products will be an added advantage.

• Able to communicate and follow up professionally with international buyers, distributors and business partners.

• Sales-oriented and comfortable handling enquiries, quotations, negotiations and customer follow-ups.

• Good command of English and Chinese, both written and spoken, for communication with international and Chinese-speaking customers and business partners.

• Tech-savvy and comfortable using multiple online platforms, business systems and digital tools.

• Able to learn new software and systems quickly.

• Good computer skills, including Microsoft Office / Google Workspace.