E-commerce & Online Marketplace Manager

E-commerce & Online Marketplace Manager

Status: Remote | Full-Time (40 hours/week)
Schedule: Monday to Friday | 8:00 AM – 5:00 AM AEST

Why choose Remote Staff?
✔ 100% Work from Home. No office-based setups. Manage your time efficiently and enjoy work-life balance.
✔ 18+ years in the remote work industry. We’ve helped more than 8K
✔ Filipinos establish virtual careers with international clients since 2007
✔ Competitive and negotiable compensation (depending on skill level & experience)
✔ 100% coverage on Government Contributions Remittance* to SSS, Philhealth and Pag-ibig. Traditional employment set-ups cover only 50%, while you shoulder the other half as a salary deduction.

Reminders:
 ✔ Applying to Remote Staff is 100% FREE 
 ✔ Processing your application is 100% FREE 
 ✔ We will NEVER ask for placement fees, bank details, GCcash accounts, training fees, reservation fees, or any form of payment

Role Objective:
The E-commerce & Online Marketplace Manager is responsible for driving the growth, profitability, and operational excellence of the Company digital sales channels, website and key online retail partners. The role combines e-commerce management, digital merchandising, online account management, digital marketing, analytics, and customer experience to maximize online sales and strengthen the company & digital presence.

Reporting to the General Manager, this position works closely with Product Development, Sales, Marketing, Customer Service, Warehouse, and Finance to ensure best-in-class execution across all online channels.

Key Responsibilities

E-commerce Management

• Manage the day-to-day operation of the J. Elliott Home e-commerce website.
• Maintain product catalogues, pricing, promotions, inventory visibility, and website merchandising.
• Ensure all product imagery, copy, specifications, and lifestyle content are accurate and aligned with brand standards.
• Optimise website navigation, search functionality, landing pages, and customer journey to maximise conversion.
• Manage promotional campaigns, seasonal launches, and online merchandising calendars.
• Coordinate website enhancements with external developers and digital agencies.

Online Marketplace & Retail Partner Management

• Manage strategic relationships with online retail partners including Temple &Webster, Amazon Australia, Freedom, eBay Australia, Myer Online, Bunnings Marketplace, and future marketplace opportunities.
• Develop joint business plans, promotional calendars, and online growth strategies with each retail partner.
• Coordinate new product launches, online exclusives, promotional campaigns, and seasonal collections.
• Ensure all product content meets each retailer & merchandising standards and brand guidelines.
• Manage product onboarding, pricing updates, promotional activity, digital assets, and inventory availability.
• Monitor retailer scorecards, customer reviews, fulfilment performance, cancellations, returns, and service levels.
• Analyse sales performance, profitability, conversion rates, and stock turn by customer.
• Identify opportunities to expand product assortment and increase online market share.
• Build strong relationships with category managers and marketplace account managers.
• Negotiate participation in key promotional events including Click Frenzy, Black
• Friday, Boxing Day, EOFY, Afterpay Day, Cyber Monday, and seasonal campaigns.

Digital Marketing & Customer Acquisition

• Work with the Marketing team to deliver digital campaigns that drive traffic and conversion.
• Manage email marketing campaigns and customer lifecycle automation.
• Support SEO, SEM, Google Shopping, Meta advertising, and social commerce initiatives.
• Monitor return on advertising spend (ROAS) and customer acquisition costs.

Analytics & Reporting

• Monitor key performance indicators and prepare weekly and monthly performance reports.
• Analyse customer behaviour using Google Analytics, Shopify Analytics, marketplace dashboards, and Power BI.
• Make recommendations to improve sales, conversion, profitability, and customer retention.

Inventory & Supply Chain

• Work closely with Product Development and Supply Chain teams to ensure adequate stock availability.
• Forecast online demand and coordinate inventory requirements.
• Minimise stock-outs and overselling across all online channels.
• Manage discontinued lines and promotional clearance strategies.

Customer Experience

• Deliver a seamless online customer experience across all channels.
• Monitor customer feedback, ratings, and reviews.
• Improve fulfilment performance, delivery communication, and returns processes.

Leadership & Continuous Improvement

• Identify opportunities to automate processes and improve operational efficiency.
• Manage relationships with external agencies, developers, photographers, and content
• creators.
• Stay informed of emerging e-commerce technologies, digital trends, AI tools, and
• marketplace developments.
• Contribute to the company & overall digital growth strategy.

Skills & Experience

• 5+ years; experience in e-commerce, online retail, or digital commerce.
• Experience managing Shopify or similar e-commerce platforms.
• Experience managing online retail accounts and marketplaces.
• Strong commercial and analytical skills.
• Advanced Excel and reporting skills.
• Experience with Google Analytics, Power BI, or similar reporting platforms.
• Excellent project management and communication skills.
• Experience within homewares, furniture, textiles, lifestyle, or FMCG industries is
• highly desirable.

Key Performance Indicators (KPIs)

• Online sales growth
• Marketplace sales growth
• Website conversion rate
• Average order value (AOV)
• Gross margin %
• Return on Advertising Spend (ROAS)
• Customer acquisition cost (CAC)
• Website traffic growth
• Email marketing revenue
• Marketplace profitability
• Inventory availability
• Order fulfilment performance
• Customer satisfaction (CSAT)
• Website uptime and accuracy
• On-time completion of product launches
• Growth of strategic online retail partnerships