E-Commerce and Retail Customer Support

Responsibilities

• Provided customer support for both online and in-store shoppers by addressing inquiries, processing orders, and resolving issues promptly. Assisted customers through phone, email, live chat, and social media, ensuring a positive shopping experience. Managed order processing, returns, exchanges, and refunds while maintaining accurate customer records. Monitored inventory levels, updated product information on e-commerce platforms, and coordinated with warehouse and delivery teams to ensure timely order fulfillment. Resolved shipping and payment concerns, handled customer complaints professionally, and supported sales through product recommendations and cross-selling opportunities. Consistently maintained high standards of customer satisfaction while adhering to company policies and service quality expectations.

Experience

• No CC experience required
• Highschool / Senior HS Graduate