E-Commerce Assistant

About the Role We are looking for an E-Commerce Assistant to support the day-to-day management and growth of our e-commerce websites and marketplace channels. The role will have a strong focus on e-commerce operations, digital marketing, SEO, website management, and marketplace growth . The ideal candidate is digitally savvy, organized, detail-oriented, analytical, and interested in learning how different areas of e-commerce work together to drive online sales. You will work closely with the e-commerce and marketing teams to manage product listings, online orders, inventory, promotions, marketplaces, and website updates across multiple platforms.

Key Responsibilities

E-Commerce Operations

• Assist with the day-to-day management of e-commerce websites and online marketplaces.
• Manage and update product listings, descriptions, prices, images, specifications, and inventory.
• Ensure product information is accurate, complete, and optimized for customers and search engines.
• Monitor online orders and coordinate with relevant teams for fulfilment and delivery.
• Identify and resolve product, order, payment, or website-related issues.
• Monitor product availability and highlight low-stock or out-of-stock products.
• Support new product launches and product onboarding.

Marketplace Management

• Assist with managing platforms such as Amazon, Noon, and other online marketplaces .
• Upload and maintain product listings, SKUs, pricing, promotions, and product content.
• Monitor marketplace performance, listing status, suppressed listings, account notifications, and product availability.
• Support marketplace advertising, promotions, and campaign activities.
• Help maintain strong marketplace performance and resolve marketplace-related issues.

Website Management

• Assist with the daily management and maintenance of Shopify and other e-commerce websites.
• Create and update product pages, collections, landing pages, promotional pages, menus, banners, and website content.
• Make basic website changes using HTML, CSS, and Liquid where required.
• Assist with minor front-end adjustments, formatting, layout changes, and troubleshooting.
• Check websites regularly for broken links, incorrect pricing, content errors, technical issues, and poor user experience.
• Assist with website optimization, merchandising, navigation, and conversion improvements.
• Coordinate with developers or external agencies when more advanced technical support is required.

Marketing & Promotions

• Assist with setting up online promotions, discount codes, campaigns, and sales.
• Support email marketing, social media, and digital marketing activities when required.
• Coordinate with the marketing/design team for banners, product creatives, and promotional content.
• Help monitor campaign performance and prepare basic reports.

Reporting & Analysis

• Maintain regular e-commerce, marketing, and sales reports.
• Track key metrics including revenue, orders, conversion rate, traffic, ROAS, average order value, and product performance.
• Analyze sales and marketing data to identify trends and opportunities.
• Assist in evaluating the performance of products, campaigns, channels, and promotions.
• Maintain accurate trackers and dashboards using Excel / Google Sheets .

General Support

• Coordinate with warehouse, logistics, customer service, sales, marketing, and creative teams.
• Assist with product launches, campaigns, website updates, and promotional activities.
• Support continuous improvements to the online customer journey and shopping experience.
• Take ownership of assigned e-commerce and digital marketing tasks and ensure they are completed on time.

Desired Candidate Profile

• Bachelor's degree or diploma in E-Commerce, Digital Marketing, Marketing, Business, Computer Science, or a related field .
• 1-3 years of experience in e-commerce, digital marketing, SEO, website management, or a related role is preferred.
• Strong interest in e-commerce, digital marketing, SEO, and online business growth .
• Good understanding of Shopify or other e-commerce platforms.
• Basic knowledge of HTML and CSS is required; knowledge of Liquid or JavaScript is an advantage.
• Basic understanding of SEO and keyword research .
• Familiarity with Google Analytics, Google Search Console, Google Ads, or Meta Ads is an advantage.
• Knowledge of Amazon Seller/Vendor Central and Noon is a plus.
• Strong knowledge of Microsoft Excel / Google Sheets .
• Strong analytical and problem-solving skills.
• Excellent attention to detail.
• Good written and verbal communication skills.
• Strong organisational and time-management skills.
• Ability to multitask and manage multiple priorities.
• Proactive attitude with a willingness to learn and take ownership.