E-Commerce Assistant

Responsible for managing customer inquiries across online platforms such as Lazada, Shopee, TikTok, and social media, providing accurate information on products, services, and promotions. Handles customer concerns, including returns, replacements, and lost claims, while coordinating with support teams for timely resolution. Ensures a positive customer experience through professional communication and up-to-date product knowledge. Additionally, manages order processing, including encoding transactions, verifying orders, coordinating with logistics partners, tracking deliveries, and resolving any fulfilment issues to maintain high service standards.