E-Commerce Assistant

About the Role

We are looking for an E-Commerce Assistant to support daily order fulfilment and warehouse operations. The successful candidate will be responsible for picking, packing, scanning and preparing e-commerce orders for dispatch while maintaining accuracy and productivity.

Key Responsibilities

• Handle e-commerce orders from platforms such as Shopee, Lazada, TikTok Shop and other online marketplaces.
• Pick and pack customer orders according to SOP and specific packing instructions.
• Scan items using PDA, mobile phone or scanner.
• Print and attach Air Waybill (AWB) labels.
• Check order accuracy before dispatch.
• Handle a variety of consumer products, including shampoo, milk powder, cosmetics, household items and other general goods.
• Follow different packing and shipping requirements for various customer accounts.
• Maintain a high level of accuracy and productivity in a fast-paced environment.

Performance Expectations

• Meet daily productivity KPIs.
• Easy orders: approximately 200 orders per day.
• Complex orders: approximately 170 orders per day.
• Able to maintain accuracy while handling a high volume of orders.

Requirements

• Basic computer literacy.
• Comfortable using PDA, scanner or mobile phone for scanning tasks.
• Able to understand and follow different packing instructions.
• Able to work efficiently in a fast-paced environment.
• Willing to meet daily productivity targets.
• Previous warehouse or e-commerce experience is an advantage but not required.

Working Conditions

• Monday to Friday, 9:00 AM – 6:00 PM.
• Overtime may be required depending on business and order volume.
• Overtime is mainly required on Mondays and Saturdays, subject to operational needs.
• Opportunity to gain experience in e-commerce fulfilment and logistics operations.

Interested candidates are welcome to apply and join our team in a dynamic e-commerce environment.