e-Commerce Assistant

E‑commerce Assistant

About Arova Bathrooms

Founded in 2012, Arova Kitchens & Bathrooms is a rapidly growing supplier of premium kitchen and bathroom products, serving homeowners, builders and renovators across Melbourne. We operate three successful showrooms alongside a thriving Shopify platform, delivering affordable luxury with exceptional customer service.

To support our expanding digital operations, we’re seeking a hands‑on E‑commerce Assistant in Mulgrave. This role will suit someone who enjoys working with data, is process‑oriented, and wants to build a career in e‑commerce.

Why Join Us?

• Professional development & progression – Gain real experience in data‑driven e‑commerce processes with clear pathways to specialist roles.
• Supportive team culture – Work in a friendly, collaborative environment that values continuous improvement.
• Staff benefits – Receive generous product discounts and exclusive lifestyle offers.
• Immediate start – Ready to hit the ground running.

Key Responsibilities

• Run and verify reports

  • Generate monthly sales, stock and performance reports using existing logic.
  • Validate data against automated daily reports to identify discrepancies and flag issues.

• Maintain reporting procedures

  • Follow established SOPs in our system, keeping documentation up to date.
  • Identify and report anomalies (e.g. unexpected changes in Shopify reports) .

• Ensure data integrity

  • Maintain accurate product and inventory data in Shopify and related systems.
  • Cross‑check stock levels against sales performance.

• Learn and support systems

  • Familiarise yourself with Shopify and HubSpot materials.
  • Provide first‑line support to the sales team for routine technical issues.

• Execute established procedures

  • Understand existing workflows and follow‑ups.
  • Communicate efficiently with the different teams to keep them informed and follow up as needed. Manage ad‑hoc tasks as they arise.

• Use AI effectively

  • Determine which tasks can be delegated to AI tools (ChatGPT, Gemini, Claude).
  • Formulate clear questions, interpret AI responses and conduct basic verification.

Who We’re Looking For

• 1–2 years’ experience in operations, administration, sales support, IT systems, e‑commerce, supply chain or related fields.
• Logical thinker – demonstrated ability to understand processes and solve problems quickly.
• Data & Excel proficient – comfortable running and modifying reports with formulas like VLOOKUP; able to learn and apply new functions on the spot.
• Communication skills – clear and concise written and verbal communication to coordinate with colleagues.
• Organised & proactive – able to prioritise, multitask and meet deadlines.
• Adaptable to technology – curious and comfortable using AI‑powered tools; willing to research and learn new skills as needed.

How to Apply

Please submit your resume and a concise cover letter through SEEK. We review applications as they are received, so apply soon to secure your spot on our growing team.

✨ Immediate Start Available – we look forward to hearing from you! ✨