E-Commerce Assistant

Responsibilities:

• Process all delivery orders, handle and pack products from the shop floor to prepare orders for shipping.
• Adhere to SOPs to track, record and handle the flow of inbound and outbound goods safely and efficiently.
• Provide customer service support to resolve enquiries, concerns and requests regarding E-commerce orders.
• Work with retail, warehouse and third party logistics to ensure the fulfilment of orders within the stipulated time frame.

Requirements:

• Minimum SPM or at least one year experience in customer service.
• Ability to communicate clearly and concisely with both external customers and co-workers.
• Meticulous and strong attention to details.
• Good MS Excel skills.
• Prior experience with SAP is ideal but not required.
• Candidates with prior experiences handling on-line invoices and E-Logistics preferred.
• Able to work retail hours including weekends and public holidays on rotating shifts. (5 working days in a week with 2 off days).