E-Commerce Assistant Manager

Assistant Manager, E-Commerce & Affiliate — Kapar HQ | RM4,000-6,000

About Desince Sdn. Bhd.

Founded in 2016, Desince is an award-winning Malaysian fashion e-commerce brand — Champion, Top E-Commerce Merchant 2025 by SIDEC.

We run high-volume stores across Shopee, Lazada and TikTok Shop under 5 niche channels: desince.men, desince.women, desince.kids, desince.muslimah and desince.teens. Affordable, fast-moving fashion built for massive daily volume.

We are hiring a hands-on Assistant Manager / Senior Executive to own day-to-day store operations and affiliate execution. You report to the Head of E-Commerce, based full-time at our Kapar HQ.

Why Join Us

• Direct mentorship from senior E-Commerce leadership

• Clear path to E-Commerce Manager in an expanding brand

• Free secure on-site parking, 15% staff discount, medical insurance plus panel clinic, EPF, SOCSO, EIS

• Annual increment, monthly team gatherings, company trips

• See our vibe: @desince.life on TikTok

What You Will Own

1. Store Operations — Shopee, Lazada, TikTok Shop

• Run daily Seller Centre operations: listings, pricing, vouchers, stock levels
• Submit and execute mega campaigns: CNY, 9.9, 11.11, 12.12
• Protect shop health daily: violations, penalty points, shipping SLA, dispute appeals, cancellations, returns, refunds
• Protect ratings: handle negative reviews and service escalations
• Lead customer service roster: chat response rate, reply quality, shift coverage

1. Affiliate and Creator Seeding

• Own end-to-end affiliate cycle: sourcing, outreach, sampling, tracking, content follow-up
• Analyse affiliate sales to prioritise top creators for repeat seeding
• Set weekly seeding and output targets, review results with data
• Track sample cost, commission and sales per creator

1. Data, Reporting and Coordination

• Monitor GMV, traffic, add-to-cart, conversion, average order value, cancellation rate, return rate
• Prepare weekly business reports for management
• Coordinate with warehouse on stock allocation and campaign readiness
• Coordinate with live team on campaign and livestream support

Who We Are Looking For

• Minimum 3 years hands-on e-commerce operations. Fashion or apparel background preferred.
• Strong hands-on in Shopee Seller Centre, Lazada Seller Centre and TikTok Shop Seller Centre
• Experience in affiliate, creator seeding or influencer gifting
• Working knowledge of Shopee Ads and TikTok Shop Ads, including ROAS review
• Strong Excel skills. Power BI is an advantage.
• Experience leading or coaching a small operations or customer service team
• Data-driven, fast, willing to work in a high-volume office
• Willing to be based in Kapar, Klang. Working hours Monday to Friday 9:00am to 5:30pm plus alternate Saturday onsite.