E-Commerce Associate

About the Company

Established in 2020, Hyperbrands Corporation provides end-to-end business solutions for fast-moving consumer goods (FMCG) brands in the Philippines. Our expertise spans brand building, nationwide distribution, marketing, and e-commerce operations, with a strong focus on the pet care industry.

We own and manage the official social media channels and flagship e-commerce stores of our brands while distributing nationwide through leading supermarkets, pet specialty stores, regional distributors, and independent pet retailers.

Our growing portfolio includes Dentalight, Moochie, Fresh Friends, Purry, Natura Nourish, Petter Care, and Jerky Time.

About the Job

Job Title: E-commerce Associate

Location: Ibuna St., San Juan City

Work Setup: Hybrid (upon regularization)

Work Hours: Monday to Friday | 8:30 AM – 5:30 PM

General Responsibility

The E-commerce Associate is responsible for executing day-to-day marketplace operations across the company's online sales channels. This role ensures campaigns are launched accurately and on time, product listings remain complete and up to date, store content is optimized, reports are generated accurately, and operational activities follow established company standards.

The position works closely with the E-commerce, Commercial, Marketing, Creative, Inventory, Finance, Customer Service, and Technology teams to deliver an excellent customer shopping experience while supporting the continued growth of Hyperbrands' online business.

Key ResponsibilitiesE-commerce Operations

• Execute marketplace campaigns, promotions, vouchers, flash sales, and platform-led activities.
• Perform campaign setup, validation, launch monitoring, and post-campaign documentation.
• Maintain campaign trackers and ensure timely completion of operational deliverables.
• Escalate operational issues promptly to minimize business impact.

Product & Store Management

• Create, update, and maintain accurate product listings across marketplace platforms.
• Ensure product titles, descriptions, images, pricing, and inventory information remain accurate.
• Conduct regular quality assurance checks to maintain store standards and customer experience.
• Monitor product availability and coordinate with relevant teams to resolve listing or inventory issues.

Reporting & Performance Monitoring

• Prepare accurate and timely reports on sales, advertising performance, affiliate activities, orders, finance reconciliation, and listing performance.
• Monitor key operational metrics and identify exceptions requiring immediate attention.
• Support data analysis to improve operational efficiency and marketplace performance.

Advertising & Campaign Support

• Monitor onsite advertising campaigns and budgets.
• Coordinate with the Marketing team on approved advertising activities and promotional schedules.
• Help prevent campaign interruptions by monitoring budgets, campaign status, and platform notifications.

Creative & Cross-functional Coordination

• Prepare creative job orders and coordinate artwork requirements with the Creative team.
• Track creative deliverables to ensure assets are completed before campaign launch.
• Maintain organized documentation, trackers, and operational records.
• Collaborate with Commercial, Inventory, Finance, Customer Service, and Technology teams to support daily e-commerce operations.

QualificationsRequired Qualifications

• Bachelor's Degree in Marketing, Business Administration, E-commerce, Entrepreneurship, Communications, Information Systems, or any related field.
• At least one (1) year of relevant experience in e-commerce, marketplace operations, digital merchandising, online retail, or marketing operations.
• Familiarity with Shopee, Lazada, TikTok Shop, or other major e-commerce platforms.
• Proficiency in Microsoft Excel and Google Sheets.
• Strong attention to detail with excellent organizational and time management skills.
• Good written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment while maintaining accuracy.

Preferred Qualifications

• Experience working in an FMCG, retail, or consumer goods company.
• Knowledge of marketplace campaign setup, vouchers, flash sales, double-digit campaigns, payday campaigns, and platform promotions.
• Familiarity with onsite advertising dashboards and performance monitoring.
• Experience coordinating with creative, marketing, inventory, and commercial teams.
• Basic understanding of e-commerce analytics, sales reporting, and inventory synchronization.
• Experience using AI productivity tools (e.g., ChatGPT) to support reporting, documentation, and operational efficiency is an advantage.