E-Commerce Associate

Responsibilities:

• Manage and optimize Marketplace product listings, pricing, inventory, and product visibility.

• Monitor orders, fulfillment, shipping, returns/refunds, and resolve operational issues.

• Support marketplace campaigns, flash sales, vouchers, bundles, Shopee Ads, and promotional activities.

• Handle customer chats, reviews, and complaints to maintain strong customer satisfaction and store ratings.

• Monitor sales, traffic, conversion, stock, cancellations, and prepare regular performance reports.

• Support livestream activities, including preparation, live session monitoring, product information, promotions, and post-live performance tracking.

Requirements:

• Minimum Diploma/Bachelor’s Degree in Business, Communications, Marketing, or related field.

• Minimum 1 year of experience in e-commerce operations; experience with Shopee Seller Center is preferred. Fresh graduates are welcome to apply.

• Detail-oriented, organized, and comfortable using Google Sheets / Excel.

• Strong communication, coordination, and multitasking skills.

• Proactive and comfortable working in a fast-paced environment.

• Willing to support campaign periods, including weekend/holiday rotation when required.

📍 Placement: Pesanggrahan, West Jakarta