E-commerce Associate

Key Duties and Responsibilities:

1. Product Listing and Content Management

• Assist in uploading, editing, and updating product information, images, and descriptions on e-commerce platforms.
• Ensure product details such as price, stock, and category are accurate, complete, and consistent across all listings.
• Monitor product listing performance and suggest improvements when necessary.
• Coordinate with encoders or assistants to ensure quality and consistency in all product uploads.
• Guide or train new team members on proper content updating procedures.

2. Online Store Operations

• Assist in processing orders, monitoring fulfillment, and coordinating with logistics and warehouse teams.
• Ensure timely and professional responses to customer inquiries and concerns.
• Coordinate with other departments to maintain efficient store operations.
• Work with or supervise small teams to achieve daily targets and operational goals.
• Provide feedback and reports to the supervisor regarding performance and workflow issues.

3. People Handling and Team Coordination

• Help monitor the work performance of fellow e-commerce team members such as encoders, assistants, or trainees.
• Coordinate with the supervisor to ensure proper task distribution and completion of targets.
• Report team performance, attendance, and operational challenges.
• Encourage teamwork, discipline, and professionalism within the team.
• Demonstrate leadership qualities by setting a good example in attendance, work ethic, and dedication.
• Assist in training or orienting new team members to help them adjust quickly to their roles.

4. Marketing and Promotions

• Assist in planning and executing online promotions, vouchers, and campaign activities.
• Collaborate with marketing and design teams for visual materials and banner uploads.
• Conduct simple competitor analyses and price comparisons to keep product listings competitive.
• Coordinate with the team to ensure that all promotional materials are released accurately and on time.
• Provide direction or delegate tasks to subordinates involved in marketing execution.

5. Data and Sales Analysis

• Assist in preparing sales and performance reports.
• Provide observations and suggestions based on sales data and customer behavior.
• Support the development of recommendations for product improvement and promotional strategies.
• Collaborate with the team to communicate data analysis results and identify areas for improvement.

6. Learning and Development

• Actively participate in training, coaching, and evaluation activities.
• Demonstrate willingness to learn new e-commerce tools and data systems.
• Take part in team learning sessions and share acquired knowledge with others.
• Help improve team capabilities through mentoring and sharing practical insights.
• Perform other related duties as may be assigned by the immediate supervisor or department head.

Pay: From Php12,000.00 per month

Benefits:

• Free parking

Work Location: In person