E-commerce Associate (H1B Eligible)

Job Title: E-Commerce Associate (Bilingual Mandarin / English)

Company: YA BEI Inc.

Location: Pittsburgh, PA (Office-based role. Not a warehouse position.)

Job Type: Full-Time

Visa Sponsorship: OPT / CPT Eligible; H-1B Sponsorship Available for Qualified Employees

About YA BEI Inc.

YA BEI Inc. is a fast-growing e-commerce platform dedicated to bringing authentic Asian foods, specialty snacks, and lifestyle products to consumers across North America. Bridging direct sourcing capabilities in Asia with North American fulfillment, we aim to make authentic culinary culture accessible, convenient, and reliable.

We are seeking detail-oriented, proactive, and cross-culturally adept E-Commerce Associates to join our growing office team in Pittsburgh, PA.

Job Overview

As an E-Commerce Associate, you will play a key role in day-to-day storefront management, order operations, inventory coordination, and customer engagement. You will collaborate closely with both our US management/warehouse teams and our China branch office to ensure smooth cross-border operations and high customer satisfaction.

Note: This is an office-based operational and administrative role in Pittsburgh, PA. It is NOT a warehouse or physical labor position.

Key Responsibilities

• Storefront & Product Listing Management: Create, optimize, and maintain accurate product listings across our e-commerce platforms (Shopify, marketplaces, etc.), including titles, descriptions, images, pricing, and categorization.
• Order & Inventory Coordination: Monitor daily order processing, track inventory levels, and coordinate closely with our North American warehousing partners and China procurement team to ensure timely fulfillment.
• Bilingual Customer Support: Handle customer inquiries, order updates, and post-sales support in both English and Mandarin via chat, email, and platform messages with high professionalism.
• Cross-Border Communication: Serve as an operational bridge between our US office and China supply chain teams to ensure smooth logistics, procurement alignment, and product launches.
• Data & Sales Analysis: Track sales performance, monitor product review trends, and analyze inventory velocity to provide data-driven recommendations for stock replenishment and promotional activities.
• Marketing & Operational Support: Assist in preparing seasonal campaigns, product discovery initiatives, and storefront visual updates.

Qualifications & Skills

• Education: Bachelor’s degree in Business, E-Commerce, Supply Chain, Marketing, Communications, or a related field.
• Language Requirements: Professional fluency in both English and Mandarin Chinese (written and spoken) is required.
• Work Authorization: Open to candidates with OPT / CPT status. H-1B visa sponsorship is available for eligible, high-performing employees upon joining.
• Technical Skills: Proficiency in Microsoft Office (Excel / Word) or Google Workspace. Familiarity with e-commerce management tools is a strong plus.
• Soft Skills: Exceptional organization, strong problem-solving abilities, attention to detail, and excellent cross-cultural communication skills.

Work Location & Schedule

• Location: Pittsburgh, PA (In-office, hybrid.)
• Schedule: Full-time, Monday to Friday

Benefits & Work Environment

• Competitive base salary with performance review and growth potential.
• Dynamic, cross-border team environment with fast-track career growth opportunities.
• Visa support (OPT / CPT processing support; H-1B sponsorship opportunities).
• Professional office work setting.

Pay: $38,000.00 - $46,000.00 per year

Benefits:

• Health insurance
• Paid time off
• Parental leave

Work Location: Hybrid remote in Pittsburgh, PA